Questions & Answers
- Model:
- PB770070US
- |
- SKU:
- 6625231
Q: QuestionWill this phone work with spectrum mobile?
Asked by Elle.
- A:Answer Hi Moto, We appreciate your interest in our product. Yes, this Moto Razr Ultra 2025 Unlocked phone will work with the Spectrum network. You can visit this link to see the phone's specifications and carrier compatibility here: https://www.motorola.com/us/en/p/phones/razr/razr-ultra/pmipmhn40ms?pn=PB770019US. -Mitch
Answered by Motorola Customer Care

Q: QuestionHow do you transfer all contents from a Samsung s20+ to a Razr ultra? Do all files transfer and if not, which ones do not transfer?
Asked by Widget.
- A:Answer Hi Widget, Thank you for your inquiry. You can transfer most of your data from a Samsung S20+ to a Razr Ultra using Google Backup. Contacts, photos, videos, messages, call logs, documents, and many settings will transfer. However, some app data, Samsung-specific apps/data may not transfer. Fingerprint and face unlock data also won’t transfer and must be set up again on the new phone. We suggest checking directly with Best Buy to confirm if they can assist with the transfer. For step-by-step guidance on transferring data, you can also refer to our Guided Assistant here: https://en-us.support.motorola.com/app/utils/guided_assistant/g_id/2683. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Kylee
Answered by Motorola Customer Care
Q: QuestionAre these compatible with tesla cars?
Asked by Bentot.
- A:Answer Hi Ben, The Razr Ultra (2025) itself doesn't have any official “Tesla Phone Key” integration—i.e., there's no dedicated app functionality like Tesla’s key card or key fob. That said, you can still pair the phone with your car via Bluetooth or Wi‑Fi, which allows calls, music, and possibly access to the Tesla app, so basic connectivity should work. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos
Answered by Motorola Customer Care

Q: QuestionWhat accessories come with this phone?
Asked by DonnaC.
- A:Answer Hi Sarah, Thank you for your inquiry. If you look at what's in the box here: https://www.bestbuy.com/site/motorola-razr-ultra-2025-512gb-unlocked-pantone-scarab/6625234.p?skuId=6625234&intl=nosplash, a USB Type-C cable, guides, and a SIM tool are included in the box. -Mitch
Answered by Motorola Customer Care

Q: Questionis there a battery charger included in the box?
Asked by dadsphone.
- A:Answer Hi dadsphone, thank you for reaching out to us. For the Razr ultra 2025, it will only come with a charging cable. Let me know if you have further questions. -Carlos
Answered by Motorola Customer Care
Q: QuestionWill my 1 year warranty for labor and parts cover a millimeter scratch on my external screen?
Asked by Nelmat7.
- A:Answer Hi Nelmat7, thank you for your inquiries. I know how annoying a scratch can be, I would recommend to reach out to us directly. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Answered by Motorola Customer Care
Q: QuestionDoes bestbuy do the same my offers threw Verizon in store when buying a phone threw Verizon carrier
Asked by Jeremy.
- A:Answer Hi Jeremy, Thank you for your inquiry. For questions regarding specific offers or promotions available through Best Buy when purchasing a Verizon carrier device, we recommend contacting Best Buy directly. They’ll be able to confirm whether the same Verizon in-store offers apply when buying through their store. -Mitch
Answered by Motorola Customer Care

Q: QuestionDoes this include a phone case? I've seen online that some reviews state a case comes with the device.
Asked by Tdallday10.
- A:Answer Hi Tdallday10, Thank you for your inquiry. Based on the official product package contents for the Moto Razr Ultra 2025 here: https://www.bestbuy.com/site/motorola-razr-ultra-2025-512gb-unlocked-pantone-scarab/6625234.p?skuId=6625234&intl=nosplash, the box includes the phone itself, a USB Type-C cable, guides, and a SIM tool. A phone case is not listed as part of the standard package. -Mitch
Answered by Motorola Customer Care

Q: QuestionCan you answer or make a call without openeing the phone?
Asked by Devin.
This question was asked about the related product: Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Mountain Trail
- A:Answer Hi Devin, Thank you for your inquiry about our product. Yes, with the Moto Razr Ultra 2025, you can both answer and make calls without opening the phone. The external Quick View display lets you see incoming calls and either accept or reject them directly from the cover screen. You can visit the link for the phone specifications here: https://www.motorola.com/us/en/p/phones/razr/razr-ultra/pmipmhn40ms?pn=PB770067US. -Mitch
Answered by Motorola Customer Care

Q: QuestionWhy can’t this be set up on a monthly payment plan when connecting to my Verizon line? I’ve done this in the past with Best Buy, but now I am being told a credit card is the only way with you.
Asked by Feather.
- A:Answer Hi Feather, Thank you for your inquiry. We understand your concern regarding setting up a monthly payment plan with Verizon through Best Buy. Since this purchase and financing option is being offered through Best Buy, we recommend reaching out directly to their customer service or visiting a local Best Buy store. They manage all financing, billing, and carrier activation options, including whether monthly installment plans are available for specific devices and carriers like Verizon. -Mitch
Answered by Motorola Customer Care

Q: QuestionCan I transfer my physical sim card from my iPhone to this phone?
Asked by Betsy.
- A:Answer Hi Betsy, Thank you for your inquiry. Yes, you can transfer your physical SIM card from your iPhone to the unlocked Moto Razr Ultra 2025 phone, as long as the SIM card is a nano-SIM and compatible with your carrier’s network. Since your Razr Ultra is unlocked, it should work with most major carriers, but we always recommend confirming with your carrier to ensure full compatibility with voice, text, and data services. If your carrier supports eSIM as well, the Razr Ultra gives you the flexibility to activate your line that way, too. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch
Answered by Motorola Customer Care

Q: QuestionIs there a way to get a RAZR 2025 Ultra phone that is compatible with the Verizon 5G UW network?
Asked by verizonuser.
- A:Answer Hi Verizonuser, Thank you for your inquiry and interest in our product. Yes, the Moto Razr Ultra 2025 Unlocked phone will work with the Verizon network. You can check this link to see all compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch
Answered by Motorola Customer Care

Q: QuestionIs this phone on display at the brandon location?
Asked by Maiso.
- A:Answer Hi Maiso, Thanks for your interest in the Moto Razr Ultra 2025 phone. Display availability can vary by location, so we recommend contacting the Brandon Best Buy store directly to confirm if the phone is currently on display. They’ll be able to provide the most accurate and up-to-date information. -Mitch
Answered by Motorola Customer Care

Q: QuestionWill the phone work on Verizon?
Asked by Esq007.
- A:Answer Hi Esq007, We appreciate your interest in our product. Yes, the Moto Razr Ultra 2025 Unlocked phone will work with Verizon. You can check this link for the carrier compatibility and phone specifications here: https://www.motorola.com/us/en/p/phones/razr/razr-ultra/pmipmhn40ms?pn=PB770067US. -Mitch
Answered by Motorola Customer Care

Q: QuestionWill this work with google fi?
Asked by Phone.
This question was asked about the related product: Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Mountain Trail
- A:Answer Hi Phone, Thank you for your inquiry and interest in our product. Yes, the Moto Razr Ultra 2025 Unlocked phone will work with Google Fi. You can check this link for the carrier compatibility and phone specifications here: https://www.motorola.com/us/en/p/phones/razr/razr-ultra/pmipmhn40ms?pn=PB770067US. -Mitch
Answered by Motorola Customer Care

Q: QuestionIs this phone compatible with Xfinity Mobile carrier?
Asked by RazrFan.
- A:Answer Hi RazrFan, Thank you for your interest in our product. No, the Moto Razr Ultra 2025 Unlocked phone does not work with Xfinity Mobile. However, this phone works with other major carriers in the US. You can check this link for the phone's specification and carrier compatibility here: https://www.motorola.com/us/en/p/phones/razr/razr-ultra/pmipmhn40ms?pn=PB770067US. -Mitch
Answered by Motorola Customer Care

Q: QuestionHey, will the Motorola razr ultra 2025 work with straight talk?
Asked by Logan.
- A:Answer Hi Logan, thank you for your question. Yes, the Motorola Razr Ultra 2025 is compatible with Straight Talk. But we still recommend before purchasing, reach out to Straight Talk customer support to verify that the Motorola Razr Ultra 2025 is compatible with their network and to confirm the correct APN settings. -Carlos
Answered by Motorola Customer Care

Q: QuestionCan you turn off all AI features? Can you remap the AI button to be useful?
Asked by nandom.
This question was asked about the related product: Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Mountain Trail
- A:Answer Hi Nandom, Thank you for your inquiry and interest in our products. On the Moto Razr Ultra 2025, while some AI-related features (such as suggestions, adaptive battery, or certain smart settings) can be turned off individually in the settings, there isn’t a single option to disable all AI features at once. Regarding the AI button, at this time it is dedicated to launching specific functions, and remapping options are limited. We appreciate your feedback, we’ll be sure to share it with our team. -Mitch
Answered by Motorola Customer Care
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