Questions & Answers

Q: QuestionCan I charge the power bank at the same time as my phone?

• A:Answer Yes, this myCharge power bank supports pass-through charging, allowing you to charge your device while the power bank is recharging.

Q: QuestionWhat type of battery is in this myCharge power bank?

• A:Answer This myCharge power bank uses a Lithium-polymer battery.

Q: QuestionHow many devices can this myCharge portable charger charge at the same time?

• A:Answer The myCharge AMP PRONG 5K portable power pack can charge up to two devices simultaneously.

Q: QuestionDoes this myCharge power bank have built-in wall prongs?

• A:Answer Yes, the myCharge AMP PRONG 5K portable power pack has built-in wall prongs for rapid recharging.

Q: QuestionWhat is the battery capacity of this myCharge power pack?

• A:Answer This myCharge power pack has a 5000mAh battery capacity.

Q: QuestionExplain leds on charger

Asked 2 months ago by Demonhiker.

Q: QuestionCan I rest my phone on top of it and it charge my phone?

Asked 7 months ago by DavidJ.

• A:Answer Hello The AMP Prong does not provide wireless charging.

  Answered 7 months ago by myCharge Customer Care

  
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Q: Questionwhat is the warranty on this charger?

Asked 11 months ago by Pat.

• A:Answer Hello! All of our devices have a one year warranty after date of purchase. Please note you must keep your receipt.

  Answered 10 months ago by myCharge Customer Care

  
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Q: QuestionDoes this charger work on Apple phones

Asked 1 year ago by Ruthy.

• A:Answer Hello, Yes! The Amp prong will work with apple devices.

  Answered 1 year ago by myCharge Customer Care

  
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Q: QuestionCan I recharge this portable charger by plugging the attached USB-C cable into an adapter, or by plugging an external USB C cable into the built-in USB C port? Or is the built-in wall charger the only way to recharge this battery?

Asked 1 year ago by Monika.

• A:Answer Hello, Thank You for your question. The Amp Prong 5,000 only Recharges VIA the built in wall prongs.

  Answered 1 year ago by myCharge Customer Care

  
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Q: QuestionWill this work with my Apple Watch?

Asked 1 year ago by BethS.

• A:Answer Any USB style plug can be used! I personally use the USB-C plug for all my devices, but you should have no problems with apple products!

  Answered 1 year ago by BSlater08Verified Purchase

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Q: QuestionDoes this work with my Iphone 15pro

Asked 2 years ago by Bec.

• A:Answer There is a normal USB plug on the device so any type of charger should work no problem!

  Answered 1 year ago by BSlater08Verified Purchase

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