Questions & Answers

Q: QuestionI am using Spectrum modem/router with telephone capability for my “land line.” Can I connect to this or replace what I have and still retain my telephone? I could save the rental fee by replacing, but still want the telephone capability.

Asked 5 years ago by JED3506.

• A:Answer You still need a modem. I have Spectrum phone and internet but my box is just a modem and not a router. I replaced my old router with Google Nest Mesh system.

  Answered 5 years ago by BeachBumVerified Purchase

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Q: QuestionCan I hard wire 4 Ethernet cables into one base unit?

Asked 5 years ago by Mike.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer Nest Wifi router has 2 Ethernet ports. One of the ports connects to the modem's WAN port to receive the internet connection, and the other port can be used to wire a device (laptop,desktop PC, etc.). You can wire a switch with 4 Ethernet ports to the available port of the router.

  Answered 5 years ago by Nest Support

  
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Q: QuestionCould I buy this to replace my xfinity modem that I rent?

Asked 5 years ago by Jrose.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer This will replace your wireless router not the modem.

  Answered 5 years ago by Lisab195

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Q: QuestionI have a combined modem/router by Netgear(model C7100V) so I don't pay monthly fees to rent a router from Xfinity. Can i connect the google mesh router to my Netgear without issue? Are there any challenges with this set up that I need to be aware of?

Asked 5 years ago by sullymail.

• A:Answer A combination of your router/modem combo and Google Nest WiFi router can work but it would likely cause a Double NAT which is the case of two routers with each having their own private network. Although this is not always an issue, it can be an issue when playing online games or port forwarding. If it causes problems, we recommend putting your current router/modem combo into bridge mode. Once in bridge mode, you may choose whether or not to turn Wi-Fi off on your combo.

  Answered 5 years ago by Nest Support

  
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Q: QuestionDoes WD MyCloud or WD MyCloud Home work with Nest Wifi?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer It does, but there are only 2 Ethernet ports on the main unit, so you might need a switch if you have more than two Ethernet devices.

  Answered 5 years ago by Hraefnsith

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Q: QuestionWill this work with a Verizon FIOS Modem/Router? Would I need to disable the Wireless on the FIOS router or can I use both WiFi setups at the same time (the FIOS one and the new Google Nest one)?

Asked 5 years ago by Chips.

• A:Answer Nest Wifi will work with your FIOS modem/router combo. However, having two routers broadcasting their own private networks may lead to some connection issues if you play online games and use port forwarding. This situation is called a Double NAT and you can find out more about it here: https://support.google.com/wifi/answer/6277579#what-is-double-nat If you prefer to have only Nest Wifi router broadcasting your Wi-Fi network, then you would need to disable the Wi-Fi functionality of your combo. If you need assistance on how to do this, you may need to reach out to your internet service provider.

  Answered 5 years ago by Nest Support

  
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Q: QuestionDoes this work with Amazon Alexa devices?

Asked 5 years ago by Cj.

• A:Answer yes it would since it is a wifi system. Keep in mind, it comes with google assistant on the mesh add-ons, so you'd need to disable google assistant on them.

  Answered 5 years ago by BigAl

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Q: QuestionI am looking for my own wifi in RV. We travel full time and the RV parks signal is always bad. I have AT&T phone service. What do I need to do to get my own. I am 75 so have no idea where to start. Any answers will be appreciated!

Asked 5 years ago by Rambler.

• A:Answer You should talk to AT&T about getting a WiFi hotspot for your RV.

  Answered 5 years ago by J8rr3ttVerified Purchase

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Q: QuestionI recently bought the Nest Wifi Mesh Router (AC2200) with 2 points - 3 pack-Snow and I might need an additional point. Can you tell me the specific name, or number point I need to purchase to match the AC2200 that I currently own or does it matter?

Asked 3 years ago by Frustrated.

• A:Answer The Nest Wifi can be combined with Google Wifi points or Nest Wifi (routers or points) for additional coverage. All Google Wifi and Nest Wifi devices are compatible to create a mesh system. And we recommend a maximum of five Wifi points in a single mesh setup including the primary router. Also, the placement of your Wi-Fi router and points is vital to have reliable Wi-Fi throughout your home. As a general rule, points work best when they’re no more than two rooms away from each other. If the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Visit this link for more details: https://support.google.com/googlenest/answer/7182840

  Answered 3 years ago by Nest Support

  
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Q: QuestionHi - Regarding the RJ-45 cable, should I get a CAT-5 cable or a CAT-6 cable to plug into the mesh router? Thanks.

Asked 4 years ago by Tom.

• A:Answer Cat 5e and Cat 6 cables are both compatible with the Nest Wifi.

  Answered 4 years ago by Nest Support

  
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Q: QuestionAre these points Airplay 2 compatible?

Asked 4 years ago by Peachkitten.

• A:Answer No, it only lets you play music if you have the google app and if you connect apple music or spotify to it & you don’t get to choose the music

  Answered 4 years ago by reviewer

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Q: QuestionWill one of the "slave" units accept a disk drive to run backup with Mac TimeMachine?

Asked 4 years ago by BLS.

• A:Answer Yes, you can. With Nest Wifi, you can connect your wired device to the Nest Wifi Router. However, we recommend using a switch to add some free ports since the Nest Wifi Router only has 2 Ethernet ports (LAN and WAN).

  Answered 4 years ago by Nest Support

  
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Q: QuestionWill the Google Nest work with an Xfinity Wifi Box. I have my Arlo Base Station and My Xfinity Home plugged into it. Can I use the nest router as an access pt and the the 2nd access pt along with Xfinity box, so there would be 3 pts of access.

Asked 4 years ago by Help.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer It will likely work just fine. Just do yourself a huge favor and throw away the Xfinity garbage. Grab yourself a mid range modem instead to improve all performance aspects. Pro tip.

  Answered 4 years ago by TheGreatShalimar

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Q: QuestionWill this work with a Spectrum Arris TG1682g WiFi/Modem combo?

Asked 4 years ago by NeedHelp.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer I’m pretty sure that’s what I have. The nest will take place of your existing router, and you can return it to spectrum. I am NOT a technical person and I was able to set it up very easily, works great!

  Answered 4 years ago by LuvlakersVerified Purchase

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Q: Questioni have google reg and want nest 279 .$ one and does it come with the wifi company ? hello and all or have to fine a wifi co to use ??

Asked 5 years ago by lars.

• A:Answer Nest Wifi needs to be connected to a modem provided by an Internet Service Provider to get internet connection. This bundle includes Nest Wifi router and Nest Wifi point.

  Answered 5 years ago by Nest Support

  
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Q: Questionhow many ports are on the main piece that I can hardwire into?

Asked 5 years ago by aj.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack

• A:Answer 1 Lan port. You can use an unmanaged switch. But i have this and the connection constantly drops. I do not recommend

  Answered 5 years ago by TLC44

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Q: QuestionCurrently I have a phone landline connected to my Optimum router for the internet/voice bundle. Will this system work for me? If not, what do you recommend?

Asked 5 years ago by BooH.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer Yes, you can connect the Nest Wifi router to your Optimum router but you may need to put your modem/router combo into bridge mode or disable its Wi-Fi functionality in order to set up Nest Wifi router as your primary router, and create a mesh Wi-Fi system throughout your home.

  Answered 5 years ago by Nest Support

  
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Q: QuestionDoes Google mesh work with Spectrum WiFi?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer Yes, Google Nest Wifi system works with most ISPs including Spectrum.

  Answered 5 years ago by Nest Support

  
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Q: QuestionI am not technical at all, is this easy to set up

Asked 5 years ago by NotSavy.

• A:Answer Very easy set up. Just follow the directions on the app. I am very happy with the product.

  Answered 5 years ago by InstallVerified Purchase

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