“have a fiber internet service, and my old computer works ok? my new hp with an ethernet connection does not, ?”
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Often fiber optic providers fail to upgrade the cable conecting their equipment to the router in your home. If the cable inside your home that comes from their fiber optics equipment and connects to the router is the old coaxial cable they have always screwed onto your router then you will never recieve the speed that fiber optics can provide. What's the point of running fiber optics to a home if once it reaches the home it connects to the same old coaxial cable that's always been connected to your router? Think about it for a moment. It's like connecting a fire hose to a garden hose. I made Verizon upgrade the cable to my router and told my neighbors about it. Not long afterwards they sold the whole area to Frontier.
I would recommend:
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