“I tried connecting this extender to my Xfinity Modem, which has both 2.4G and 5G Wifi. The extender seemed to connect okay to the 5G, but not the 2.4G . Why not the 2.4G, or doesn't it matter?”
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Just something to double check when you are setting up your different extender networks is that you are on the 5ghz WiFi network when you are setting that one up and the same for the 2.4ghz. So if you are setting up by smart phone, after you set up 5ghz you will need to go to the settings in your phone and switch over to the 2.4ghz network.
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