“Our connection was fine until one day it wasn't. We have 4 PS5s sometimes running simultaneously, this router should should handle that, but even one is too much sometimes. Connection speeds drop to less than 2 mbps we've tried everything we can think of.”
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In all honesty those PlayStation 5 should be hardwired. I have my ultra high gaming pc, my Xbox series s and two ps5 and two ps4 and I’m seeing 1gb across all of them. But I’m hardwired. With wifi I see about half those speeds. Do you have any other old internet routers or modems? I had a old linksys for something else connected and it was slowing my internet drastically until I unplugged it
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