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If you have a hardware issue, they should help you with an RMA if it's w/in the first year since purchase. After 90-days, and 1-year for hardware, they will sell you extended support. Didn't get the price on that.
Sorry, there was a problem. Please try again later.Fee based or non-existent. My device failed after 94 days and my options were pay per support call or "use the forums". I ended up returning the router for repair.
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