“My system is no longer making any recordings. I got a new modem from my Internet provider. I don't know if that is the reason.”
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Thanks for reaching out. If your system stopped recording after switching to a new modem, it's possible the DVR lost its network connection or time settings, which can affect recordings and remote access. We recommend checking the following: Ensure the DVR is connected to your new modem/router using an Ethernet cable. Check system date and time settings—a mismatch can interfere with scheduled recordings. Review your recording settings in the menu to confirm motion detection or continuous recording is still enabled. Restart the DVR after confirming connections. If you’re still having trouble, our support team can walk you through a full reset or help reconfigure your network settings. Please reach out with your contact info so we can assist you directly. — Night Owl SP Digital Support Team
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