A:Answer Our support site contains an extensive library with support articles, videos, Quick Setup Guides and Manuals. Before calling our technical support team, browse your products support page for simple troubleshooting measures. If you need further assistance, there is a Contact Us link which will put you in contact with our technical support team. Please ensure your device is running the latest software version to access phone support. Thank you for choosing Night Owl! https://support.nightowlsp.com/hc/en-us