Questions & Answers

Q: QuestionWhat brew styles does this Ninja coffee maker offer?

• A:Answer This coffee maker offers four brew styles: Classic, Rich, Over Ice, and Cold Brew.

Q: QuestionWhat is the capacity of the carafe that comes with this coffee maker?

• A:Answer The coffee maker comes with a 12-cup glass carafe.

Q: QuestionHow long does it take to make cold brew with this machine?

• A:Answer This machine can make smooth, fresh cold brew in as little as 10 minutes.

Q: QuestionDoes this coffee maker require pods?

• A:Answer No, this coffee maker does not require pods. You can enjoy unlimited variety and customize your brew while reducing plastic waste.

Q: QuestionCan I schedule my coffee brewing in advance?

• A:Answer Yes, you can use the 24-hour delay brew option to wake up to hot coffee every morning.

Q: QuestionCan you also have a hot water pour to make tea?

Asked 1 year ago by rits.

• A:Answer Ninja - Hot & Iced XL Coffee Maker does not make tea. You can brew just water; however, ensure the brew basket is cleaned as it could taste like coffee.

  Answered 1 year ago by SharkNinja Product Expert

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Q: QuestionDoes this coffee maker have an automatic shut-off function?

Asked 1 year ago by S.

• A:Answer Yes

  Answered 1 year ago by ShortWater14Verified Purchase

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Q: Questionwhere do i get a new filter sreen and cleaning supplys

Asked 1 month ago by john.

• A:Answer Hello John, Thank you for asking such a great question! When it comes to filters and cleaning supplies, you can find compatible options available for purchase directly through our official website.

  Answered 1 month ago by SharkNinja Product Expert

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Q: QuestionDo you need coffee filters?

Asked 2 months ago by Anonymous.

• A:Answer Hello there, Thank you for asking such a great question! Yes, this unit does require coffee filters. It comes with a permanent filter included, but if you prefer using paper filters, you're welcome to do so as well.

  Answered 1 month ago by SharkNinja Product Expert

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Q: QuestionIs there an available thermal carafe?

Asked 2 months ago by Anonymous.

• A:Answer Hello there, Thank you for your great question! While the CM371 model doesn't come with a thermal carafe, I’d recommend checking out the CFP305, which does include one. It might be a better fit for your needs, so feel free to take a look and see if it suits your preferences. Kind regards, Ninja Kitchen

  Answered 2 months ago by SharkNinja Product Expert

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Q: QuestionWhat temperature for hot coffee does this maker reach?

Asked 2 months ago by McClintock.

• A:Answer The Ninja Hot & Iced XL Coffee Maker CM371 brews coffee at temperatures between 180°F and 190°F.

  Answered 2 months ago by SharkNinja Product Expert

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Q: QuestionCan I use pods with this coffee maker?

Asked 3 months ago by Yahama.

• A:Answer No, this coffee maker is not compatible with pods.

  Answered 3 months ago by SharkNinja Product Expert

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Q: QuestionDoes this brew espresso?

Asked 3 months ago by ElizabethE.

• A:Answer No, this unit comes with Classic Brew, Rich Brew, Over Ice Brew, and Cold Brew. We don't recommend using fine or espresso ground coffee.

  Answered 3 months ago by SharkNinja Product Expert

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Q: QuestionHow do you clean this unit

Asked 3 months ago by Anonymous.

• A:Answer The CLEAN button will illuminate when a cleaning cycle is recommended for your unit, as calcium scale buildup may affect the flavor of your coffee. You will find detailed instructions on how to clean all the parts and its accessories on pages 13 and 14 of the manual.

  Answered 3 months ago by SharkNinja Product Expert

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Q: QuestionOur coffee storage area has a sliding tray that the coffee maker sits on. The opening is only14" . This machine is 15" tall. Does this unit have a base that can be removed?

Asked 6 months ago by Dooger.

• A:Answer No, it doesn't have a removable base.

  Answered 6 months ago by SharkNinja Product Expert

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Q: QuestionWhat is the least amount of oz or cups that it can brew?

Asked 6 months ago by Anonymous.

• A:Answer The Ninja Coffee Maker CM371 provides eight brewing sizes: Small Cup (8 oz), Cup (10 oz), XL Cup (12 oz), Travel Mug (14 oz), XL Travel Mug (18 oz), 1/4 Carafe (28 oz), 1/2 Carafe (37 oz), and Full Carafe (55 oz).

  Answered 6 months ago by SharkNinja Product Expert

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Q: QuestionIs this machine BPA free?

Asked 7 months ago by IF84.

• A:Answer Yes, this coffee maker is BPA-free and also free of PTFE and PFOA, aligning with Ninja's safety standards across their product range.

  Answered 7 months ago by SharkNinja Product Expert

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Q: QuestionHow many ounces of water does the reservoir hold?

Asked 11 months ago by Catmom36.

• A:Answer This coffee maker has a 60-ounce water reservoir, allowing you to brew multiple cups before refilling.

  Answered 1 month ago by SharkNinja Product Expert

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Q: QuestionWhat part or parts of this coffee maker contain aluminum and the harmful substances listed in the disclosure.

Asked 11 months ago by Swirls.