“I bought the Nixplay frame as a gift for my stepmom. My stepmom is now claiming that there is already an account that goes to the frame. Could it be my email is already paired with the frame? I did not set up the frame, she is in process right now.”
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This should not be the case. Please reach out to reach out to our customer service team at [email protected] or all us at +1 (855) 649 7529 between 9am to 5PM Central time. Our friendly and experienced customer service team will assist you with this.
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