“Why do support agents keep lying to me? Why does bestbuy employ chat agents from the philipines? Philipines doesnt even have a bestbuy....This is the worst customer service I have ever encountered”
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It’s literally the worse customer service. I had a live agent tell me my package was picked up for same day delivery from the Best Buy down my road and then told me he cannot tell me where my package is atm because it was picked up in a completely different state. I talked to multiple agents and some agents just send me to different agents and they all told me different things. Told me I couldn’t change to pick up just to tell me I wasn’t getting same day delivery after paying the fee for same day delivery and then told me it was going to be delivered the same day just to turn around again and tell me it wasn’t going to be delivered the same day and then asked me if I wanted to do pick up instead and then sent me to a different agent to have them switch it to pick up just for them to say it’s too late to change to pick up. Spent 6 hours going back and fourth. I asked to get a number or a contact from an employee specifically at the physical best buy I ordered from and they told me it’s not possible to contact an employee from best buy lol. This live agent bs is a joke and I will not be doing shipping or same day delivery again. rather just do Amazon or Walmart after this crappy joke of a company.
Sorry, there was a problem. Please try again later.That is what happens when companies outsource customer service over seas. It's a cost savings to them as they pay them considerably less than they would a US employee. Unfortunately their service is considerably less in quality. That is a direct cost to the consumer in the form of lost time, patience or money. The reason they all give you wrong information, is because they are paid to handle calls as quickly as possible. So giving wrong information is quite common as the faster they get you off the phone the better. Again, this is then put on the consumer to have to call time and time again. Ultimately, it's because best buy is reducing cost and putting that brunt on the consumer.
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