Questions & Answers

Q: QuestionWhat is the maximum weight the OKAI Neon Pro can carry?

• A:Answer The OKAI Neon Pro has a maximum weight capacity of 220 pounds.

Q: QuestionWhat is the maximum speed of the OKAI Neon Pro?

• A:Answer The OKAI Neon Pro has a max speed of 20 mph.

Q: QuestionWhat type of motor does the OKAI Neon Pro have?

• A:Answer The OKAI Neon Pro has a powerful 350w motor (700w max power).

Q: QuestionHow long can I expect the OKAI Neon Pro to run on a single charge?

• A:Answer The OKAI Neon Pro electric scooter has a maximum operating range of 50 miles.

Q: QuestionDoes the OKAI Neon Pro have a foldable design?

• A:Answer Yes, the OKAI Neon Pro has a one-click folding system.

Q: QuestionDoes the OKAI Neon Pro come with an app?

• A:Answer Yes, the OKAI Neon Pro is compatible with both iOS and Android apps.

Q: QuestionCan this be controlled etc. with NO Apps? as in NO cell phone?

Asked 2 years ago by HalfKin.

• A:Answer Yes it can. Although it has a card that acts as a key fob, to unlock and lock it. It is a really nice scooter.

  Answered 2 years ago by iSwarmVerified Purchase

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Q: QuestionMax load capacity?

Asked 3 years ago by Lopez.

• A:Answer I believe is 220lbs. Keep in mind that the more weight you ad the less miles you'll get per charge.

  Answered 2 years ago by CristianVerified Purchase

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Q: QuestionIs Neón water proved or water resistant?

Asked 2 years ago by Angelic.

• A:Answer Rain tested, approved!

  Answered 1 year ago by StevenR

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Q: QuestionWhat happens when you exceed the number of miles on your scooter? Am I only able to ride it until it reaches 50 miles?

Asked 3 years ago by Anonymous.

• A:Answer No, it says up to 50 miles per charge. It also has three different speeds, the faster you go the less miles it's going to give you. If you always ride it at the highest speeds which is 19 mph it will give you about 20 to 35 mi before you need to charge it. If you ride it at the lowest speed which is 9 mph it can give you 40- 50 miles before it needs to charge.

  Answered 2 years ago by CristianVerified Purchase

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Q: QuestionCan i ride it on a dirt road? not so bad road like gravel to my main road?

Asked 3 years ago by Nappy.

• A:Answer You can, use caution. I have traveled over dirt, hard pack but dusty and it will slide and spin if not careful, you can reduce power in the app though. I have also ridden over grass without any issue and gravel. Gravel was the most intense as the 10"wheel is just small and once it buries in it will yank the bars if not careful.

  Answered 3 years ago by BumbleJakeVerified Purchase

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Q: QuestionWhat is the grey tab on the side of the deck? And does this scooter have a speed limiter?

Asked 1 year ago by Brock.

• A:Answer The grey tab on the back is a foot bumper and the actual top speed is 21 mph anything over automatically engages the brakes to keep you under that speed but even with that it climbs hills with ease and I'm 180 pounds great ride very smooth and comfortable...Ro.James

  Answered 1 year ago by RohanJVerified Purchase

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Q: QuestionHow does this scooter work on hills?

Asked 2 years ago by Chance.

• A:Answer It works good! It has really good power

  Answered 2 years ago by LunaVerified Purchase

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Q: QuestionWhat is the minimum height requirement to ride. Knowing it does not have any handlebar adjustment?

Asked 2 months ago by Bigben.

Q: Questionwhat type of battery charger do you use

Asked 5 months ago by Moon.

• A:Answer 48V / 54.6v charger

  Answered 5 months ago by Johndoe90034

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Q: Questionhow fast does it go

Asked 1 year ago by sav.

• A:Answer 20mph on flat ground

  Answered 1 year ago by NickVerified Purchase

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Q: QuestionHow is the suspension on this scooter? Live in LA where a lot of roads are extremely bumpy and want to have the smoothest ride possible when going over tiny little and large bumps on the streets here, especially if im going top speed.

Asked 1 year ago by Cassie.

• A:Answer Suspension is ok for normal ride. If you anticipate a lot of bumps, I would recommend a scooter with beefed up suspension

  Answered 1 year ago by DannyB

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Q: QuestionWhen the tires waist out when can I buy the air tires

Asked 1 year ago by Scooter.

• A:Answer Get a tire pump you can use at home. It looses air regularly I realize. So having one handy works best.

  Answered 1 year ago by JLoveVerified Purchase

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Q: QuestionMy battery won't charge. Only had it for 4 months . Does it come with a warranty

Asked 1 year ago by Bena.

• A:Answer It still works good

  Answered 1 year ago by LinoAVerified Purchase

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