“Does this model support the use of the elgato hd 60s? From what I gather it should be able to support the usb 3.0 requirement, but whenever I plug the capture card in, it says it's not connected to a 3.0 port. Is there something I'm missing? Thanks y'all.”
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If you haven't done so already, try plugging it into the USB port that's right above the Type C port on the back. That's a Generation 2 port and supports higher speeds. If that doesn't work, you'll need to contact HP support to see if they can troubleshoot the issue.
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