A:AnswerHi ron – Our on-site diagnostic service is just that, a diagnostic. It does not cover any repairs, so there may be additional charges to get the computer back up and running. Those charges may vary depending on the work needed to complete the repair.
A:AnswerThe Alienware Aurora is a great unit. If you purchased a Geek Squad protection plan or if you're still within the manufacturers 1-year limited warranty, which being only 2 months old should be the case, you are able to visit your local Geek Squad and speak to an agent about the issues. They should be able to diagnose it and, if necessary, repair what the issues may be. However, please be advised that you may have to leave the unit for a couple of days as a full diagnostic can take some time.
A:AnswerHi JacobJones12345 – When a computer isn’t working right after an install like that, a number of different things could cause it to not power on correctly. I’d suggest heading over to www.geeksquad.com/schedule to make a reservation to bring it in to your local Geek Squad for a free consultation. We’ll go over your options for diagnostic and repair once we get hands-on with it.
A:AnswerYes! Please feel free to schedule a meeting with one of our Geek Squad agents and share with them your request. They will then be able to give you options and diagnose the computer as deemed necessary.
A:AnswerThat message usually indicates a driver for your firmware is out of date, you would require a tuneup or an software update. This can be done remotely (via the internet) or instore. prices vary.
A:AnswerIf you have a tech support you can do a remote (via the internet) for a diagnostic and repair and it will clean your computer up. You probably have malware/adware that is slowing you down. If you don't have the plan you can sign up for the monthly for 99.99 and cancel within the first month (every month after is 9.99). The plan is awesome it covers 3 devices and comes an anti-virus also good for 3 computers. The individual plan for a single service of a diagnostic and repair is 229.99 (the plan covers this).
A:AnswerA flickering screen usually indicates a hardware issues, usually related to your video card or if a laptop the wiring. It fixing the first time may have been a fluke.
