How good/bad is Onkyo's Customer Service and is does their product manual give thorough and easy to understand setup instructions as well as explaining the pros and cons of different setups such as which is best quality, etc.? null

Question

Gymm · Accepted Answer

I haven't had to use their customer service. You are walked through the initial setup and if you use the included microphone it will configure the best settings for your room. Just follow the step by step instructions. There are plenty of sound modes and you can fine tune to get it to your liking. 
Due to major differences in room configurations you should attempt to tweak settings yourself or find someone that knows how to do that. A basement family room is going to be set differently than say, an upstairs living room with carpeting or hardwood floors, drywall or plaster. The type and brand of speakers will make a difference. The amount of furniture and other items in the room affect sound. Sound-waves bounce. It's something the Dolby Atmos system uses to fill the room with sound.
Onkyo will suggest general speaker placement but can't recommend for your exact space. There isn't any manufacturer that can do that out of the box. The added microphone does help get you close. 
One thing I did before purchasing was to go to Onkyo's website and read the full manual to make sure it had what I needed. Also check several independent reviews.

Answer

Be aware!!! Read this!
Forget Best Buy, Buy from Crutchfield. Crutchfield has a 60 day return policy no matter what you buy. The problem is Best Buy with a 14 day return policy. If the unit fails from mfr defects, Best Buy only gives a 14 day return policy. This is how they sucker people in to buying there geek squad protection. 

Onkyo customer service is good

Dwade · Answer

Does this receiver stream music from Pandora?

Joseph · Answer

Customer support is very good they answer the phone right away.They walk you through set up i called them several times.

“How good/bad is Onkyo's Customer Service and is does their product manual give thorough and easy to understand setup instructions as well as explaining the pros and cons of different setups such as which is best quality, etc.?”

1-4 of 4 Answers