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This is a remote service. Meaning that it is something that will be performed remotely. You would have it performed from the comfort of your own home. You should have received email conformation of your purchase with instructions and a redemption code. If not, please click on 'Chat with an Agent' at the link below: http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018 They should be able to assist.
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