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We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in Oster as we have been manufacturing high quality products for decades and we expect them to last. For direct assistance, please feel free to call us at 1-800-334-0759. You can reach us between the hours of 9AM-6PM EST Monday-Friday. Our product specialist will be happy to assist you.
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