“My cordless will go into the cork but stops when it tries to pull the cork out. The red light is on too.”
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We apologize for the inconvenience the Oster cordless electric wine opener has caused you. If the cork is stuck inside the cordless wine opener, you can try to move the cork back in the opener, then push the button down and you will slowly push the cork inside on the side to make sure it would come out of the bottle opener. Here is a link of a video to how easily it is being used. https://www.youtube.com/watch?v=kOSvA_cU3Fk&feature=player_embedded_uturn If non of these works for you, please call our customer care team at 1-(800) 334-0759. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you
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