Questions & Answers

Q: QuestionDoes this hard shell have port covers?

• A:Answer Yes, this hard shell has port covers that block dust and dirt.

Q: QuestionDoes this phone case have a camera control button?

• A:Answer Yes, this phone case is equipped with an integrated camera control button.

Q: QuestionIs this hard shell compatible with MagSafe accessories?

• A:Answer Yes, this hard shell is compatible with MagSafe accessories due to its built-in magnets.

Q: QuestionAre the edges of this hard shell raised?

• A:Answer Yes, the edges of this hard shell are raised to protect the camera and screen.

Q: QuestionDoes this phone case contain recycled content?

• A:Answer Yes, this phone case contains a minimum of 35% recycled content.

Q: QuestionWhat kind of drop protection does this phone case provide?

• A:Answer This phone case provides tri-layer defense against bumps and drops.

Q: QuestionDoes Best Buy honor the warranty for this case?

Asked 1 week ago by Mike.

• A:Answer -Manufacturer warranty (OtterBox): OtterBox products, including the Defender Series Pro, are covered by OtterBox’s limited lifetime warranty for manufacturing defects. Best Buy typically directs customers to OtterBox directly for warranty claims rather than processing exchanges in‑store. -Best Buy / Geek Squad Protection (if purchased): If you also purchased a Geek Squad Protection Plan with the case, Best Buy would handle the claim according to that plan’s terms.

  Answered 1 week ago by OtterBox Customer Support

  
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Q: QuestionIs this is Unlocked Xiaomi

Asked 1 month ago by Olen.

• A:Answer This listing is for the OtterBox Defender Series Pro hard shell case for the Apple iPhone 17 Pro Max. It’s a protective phone case only and is not a phone and not compatible with Xiaomi devices.

  Answered 1 month ago by OtterBox Customer Support

  
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Q: QuestionWhat charging stand will work with this case

Asked 2 months ago by Marvin.

• A:Answer The OtterBox Defender Series Pro for iPhone 17 Pro Max includes built‑in magnets designed to work with MagSafe accessories, including magnetic charging stands.

  Answered 2 months ago by OtterBox Customer Support

  
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Q: Questionwill the otterbox defender shell for iphone 17 pro Max fit over a glass screen protector, like one from Flolab

Asked 3 months ago by otter.

• A:Answer I’ve never tried Flolab but we’ve had no problem with the Defender case fitting over screen protectors and we’ve been using them for years.

  Answered 2 months ago by BuzzladyVerified Purchase

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Q: QuestionDo u sell OtterBox for a 2024 Moto phone?

Asked 3 months ago by Anonymous.

• A:Answer At this time, OtterBox does not offer a Defender Series Pro case specifically for 2024 Motorola phones.

  Answered 3 months ago by OtterBox Customer Support

  
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Q: QuestionAre there any plans to sell the Otterbox holster for this case through Best Buy? Only having the holster as an order though the OtterBox website thing makes it difficult to obtain for people that travel a lot and are not at home to receive packages.

Asked 5 months ago by Zinrockin.

• A:Answer Hello! With our ongoing sustainability efforts, we have made the decision to remove holsters from the packaging. However, we still include a coupon code in every box to redeem for the Defender Holster accessory. We appreciate your feedback and have taken your feedback to the company for future consideration.

  Answered 5 months ago by OtterBox Customer Support

  
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Q: QuestionDoes this item have lifetime warranty though otterbox

Asked 5 months ago by J.

• A:Answer The Defender Series Pro is backed by our Limited Lifetime Warranty. If you have any questions or concerns, our Customer Service Team is ready to assist you via chat—just reach out and we’ll be happy to help.

  Answered 5 months ago by OtterBox Customer Support

  
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