Questions & Answers

Q: QuestionWhat is the drop protection rating of the case?

• A:Answer This case offers seven times the drop protection of military standard drop defense.

Q: QuestionHow many layers of protection does the case have?

• A:Answer The Defender Series Pro case features a tri-layer design for comprehensive protection.

Q: QuestionWhat is the purpose of the memory foam backing?

• A:Answer The memory foam backing is part of a tri-layer design that helps to deflect damage and provide seven times the military standard drop defense.

Q: QuestionWill this case fit an iphone 17 pro?

Asked 1 month ago by Shay.

This question was asked about the related product: OtterBox - Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro - Black

• A:Answer The OtterBox - Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro - Black will not fit the iPhone 17 Pro device.

  Answered 1 month ago by OtterBox Customer Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this case charge in my 2025 Toyota Highlander wireless charging in the car console. It seems the charging station goes on and off charging with the phone placed on the charging station. Not sure it charges correctly in this car.

Asked 2 months ago by kem10.

• A:Answer We are sorry we cannot confirm the charging results with your vehicles as we do not test with other charging options other than what we produce and the devices manufacture's products.

  Answered 2 months ago by OtterBox Customer Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the warranty on Otterbox?

Asked 7 months ago by Berry.

This question was asked about the related product: OtterBox - Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro - Black

• A:Answer Please visit our website for our warranty information at OtterBox.com or you can reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!

  Answered 7 months ago by OtterBox Customer Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIn order to get the free belt clip, OtterBox provide a coupon code, so how long does it take to receive the belt clip? Who pays for the shipping of it? Is it totally free of any cost to get it?

Asked 1 year ago by BigRedDogATL.

This question was asked about the related product: OtterBox - Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro - Black

• A:Answer They pay for the shipping and the item. Takes about a week with the standard shipping option.

  Answered 4 months ago by JaredF

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionDoes this case protect the phone’s front screen or do you need a separate screen protector?

Asked 1 year ago by BigRedDogATL.

This question was asked about the related product: OtterBox - Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro - Black

• A:Answer You need a separate screen protector.

  Answered 4 months ago by ShelsterVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionHow do you get the belt clip? Says it's free after purchase.

Asked 1 year ago by UT2407.

This question was asked about the related product: OtterBox - Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro - Black

• A:Answer YES QR CODE WORKS, BUT YOU PAY 9.99 FOR SHIPPING PLUS ANY SALES TAX ON THE ENTIRE PRE-DISCOUNT PRICE. NOT REALLY TOTALLY FREE. IT'S A COMMON PROMOTIONAL TRICK TO OFFER ITEM FREE THEN CHARGE A GOOD SIZE CHARGE FOR SHIPPING AND HANDLING THAT MAKES IT ABOUT THE SAME PRICE AS YOU COULD BUY ONLINE.

  Answered 3 months ago by Anonymous

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)