Questions & Answers

Q: QuestionHow much drop protection does this case offer?

• A:Answer The OtterBox Defender Series Pro XT provides 5 times the drop protection of the military standard (MIL-STD-810G 516.6).

Q: QuestionDoes this case work with wireless charging?

• A:Answer Yes, this case is wireless charging compatible.

Q: QuestionDoes this case have raised edges for the screen?

• A:Answer Yes, the case has a screen lip that helps keep the display safely off surfaces.

Q: QuestionIs this phone case bulky?

• A:Answer While rugged, this case is designed to be thin with grippable rubber edges.

Q: QuestionSome other sites list the holster in the features but Best Buy doesn't. Not even Otterbox does. Found in one BB question about it stating (Otterbox rep) that BB has a voucher. Is that valid? How does that work? Is it then shipped free?

Asked 1 year ago by S24UltraHolster.

• A:Answer Hello! Our Defender Series Pro XT cases do not come with a holster in the box. However, they do come with a redeemable coupon code for the voucher in the packaging. All you have to do is go to our website and redeem the coupon code upon checkout for your Defender XT Holster. There is a small shipping and handling fee associated with redeeming the holster coupon. Thank you for your question and we hope you have a great day!

  Answered 1 year ago by OtterBox Customer Support

  
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Q: QuestionWhat Otterbox case has the highest Milspec rating (can survive a 10 foot fall).

Asked 10 months ago by Mark.

• A:Answer Hello Mark! The Defender Series Pro XT has a 5x MilSTD drop rating and is our highest drop protected case.

  Answered 10 months ago by OtterBox Customer Support

  
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Q: QuestionThis clear case is terribly scratched both the exterior and interior, the plastic has pitting like it got overspray from a chemical. The packaging doesn’t protect the case from damage at all. I like the design but is it possible to get a pristine sample?

Asked 1 year ago by MonitorMike.

• A:Answer Hello! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!

  Answered 1 year ago by OtterBox Customer Support

  
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Q: QuestionIs this case intrinsically safe for use in hazardous environment?

Asked 1 year ago by RR.

• A:Answer Because OtterBox cases are designed to work with electronic devices, they are not intrinsically safe. There are a wide variety of devices on the market so to determine if your device and the OtterBox case together are intrinsically safe they would need to be tested by a certified testing lab.

  Answered 1 year ago by OtterBox Customer Support

  
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Q: Questionis there a plug in port for headset?

Asked 1 year ago by 1957.

• A:Answer Hello! There is a port for the USB-C port on this case. Thank you for your question we hope you have a great day!

  Answered 1 year ago by OtterBox Customer Support

  
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Q: QuestionDoes the defender clip work with this case?

Asked 1 year ago by Shah.

• A:Answer The Defender Series Holster does not work with the Defender Series Pro XT case as the holster is a different size for both cases.

  Answered 1 year ago by OtterBox Customer Support

  
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Q: QuestionWhy does the defender pro come with a belt clip, and the pro xt hard shell which is more expensive does not. You have to get that separately. Apparently there is a coupon for the belt clip having to order that separately is very inconvenient

Asked 1 year ago by Anonymous.

• A:Answer We apologize for any inconvenience, and we look forward to assisting you with your Defender XT belt clip holster voucher. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!

  Answered 1 year ago by OtterBox Customer Support

  
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Q: QuestionDoes this case come with a promo code for the clip?

Asked 1 year ago by Anonymous.

• A:Answer Hello! The Defender Series Pro XT cases to include a voucher for a holster accessory! You can use that voucher on our website at otterbox.com. Thank you for your question and we hope you enjoy your new case for the new Samsung Galaxy S24 Ultra!

  Answered 1 year ago by OtterBox Customer Support

  
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Q: QuestionCan I use this case with a glass screen protector? Like will it fit and still close properly?

Asked 1 year ago by SaucySantana.

• A:Answer Yes itll work with most screen protectors

  Answered 1 year ago by SorenWVerified Purchase

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