Questions & Answers

Q: QuestionIs this phone case scratch resistant?

• A:Answer Yes, this phone case is scratch resistant.

Q: QuestionDoes this phone case support wireless charging?

• A:Answer Yes, this phone case is compatible with Qi wireless charging.

Q: QuestionDoes this phone case have raised edges?

• A:Answer Yes, this phone case has raised edges to protect camera and touchscreen.

Q: QuestionWhat kind of material is this phone case made of?

• A:Answer This phone case is made of polycarbonate material.

Q: QuestionIs this phone case designed for Apple iPhone 12 Pro?

• A:Answer Yes, this phone case is designed for use with Apple iPhone 12 and iPhone 12 Pro.

Q: QuestionDoes this work with the new magnetic iPhones ... that is, does the back side still allow attachment of the new magnetic devices ?

Asked 5 years ago by Lzrdoc.

• A:Answer This particular case does not. You would want to find a case that says “MagSafe” compatible. There is a Symmetry Case that is MagSafe compatible, it’s on Otter Box’s website.

  Answered 5 years ago by WMertz

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Q: QuestionI purchased the Symmetry Clear case for my Iphone 12 Pro, but cannot find out how to put it on. It does not just slip on and it says easy on/off. It does not go on

Asked 5 years ago by globird.

• A:Answer It just snaps into the case. It snaps kinda hard. I started with one of the top corners and worked around.

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionIs this compatible with the Magsafe charger?

Asked 5 years ago by Steph.

• A:Answer Yes! I have a Magsafe car charger and it works great!

  Answered 4 years ago by Chuck

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Q: QuestionDoes the case itself withstand the drop with out breaking if within the product's drop specifications? Is it silicone or is it hard plastic?

Asked 5 years ago by MP.

• A:Answer Yes it does. The case is silicone. I drop my phone A LOT and it’s protected it every time.

  Answered 5 years ago by AlyssaVerified Purchase

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Q: QuestionCan I put a photo underneath the case and still have the case fit my phone if the photo is small enough (like a polaroid photo)?

Asked 2 years ago by Amber.

• A:Answer Yes. It’s tight but I don’t see a reason why not

  Answered 2 years ago by EmilyVerified Purchase

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Q: QuestionI purchased this case for my iPhone in 2021 and its coming apart in multiple places, is there a warranty for these? For some reason I was thinking they had a lifetime warranty, IDK.

Asked 3 years ago by FloDevil.

• A:Answer Yes there are warranty’s. Just visit their website.

  Answered 2 years ago by TheOnlyNickRamVerified Purchase

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Q: Questiondo you still need a screen protector with this otter box? is there a warranty with this? how do I know if my iPhone 12 has the magnets that this otter box is not compatible with?

Asked 3 years ago by ValS.

• A:Answer Hi there! The Symmetry Series case doesn't include a screen protector, so if you're looking for that 360 degree protection, we do recommend pairing this case with one of our trusted screen protectors, like the Amplify Glass. Your iPhone 12 does have MagSafe capabilities built into the device, but this isn't one of our made for MagSafe cases. If you plan on using these features, you might want to take a look at our Symmetry Series+ cases that were specifically designed with MagSafe compatibility in mind.

  Answered 3 years ago by OtterBox Customer Support

  
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Q: QuestionIs there any way to attach a neck lanyard to this case?

Asked 3 years ago by TrishC.

• A:Answer I don’t think so, unless you attach something to the back.

  Answered 3 years ago by Oldgamer

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Q: QuestionCan I use these case for a iPhone 13?

Asked 4 years ago by Daneca.

• A:Answer Not the one for 12 but they have clear cases for 13. Check Best Buy

  Answered 3 years ago by OldgamerVerified Purchase

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Q: QuestionDoes this case have the rubber grip sides?

Asked 4 years ago by Ken.

• A:Answer No

  Answered 3 years ago by OldgamerVerified Purchase

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Q: QuestionDoes this case fit the iPhone 12 purple?

Asked 4 years ago by Lisa.

• A:Answer Yes.

  Answered 3 years ago by Dexter

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Q: QuestionCan you see the color of the phone through the stardust case?

Asked 5 years ago by Stacey.

• A:Answer Yes, it looks really pretty.

  Answered 3 years ago by Oldgamer

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Q: QuestionIs it compatible with iPhone 12 Promax?

Asked 5 years ago by Ashley.

• A:Answer No, but they do sell a similar product for the iPhone 12 promax.

  Answered 4 years ago by Jessa

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Q: QuestionCould you attach the apple MagSafe wallet to the clear symmetry case? I want to say yes, as I can charges with the MagSafe wireless charger. Has anyone added the wallet to it?

Asked 5 years ago by STLETC30.

• A:Answer The product isn't advertised as MagSafe, so I'm guessing not. I know Otter sells other cases that are MagSafe.

  Answered 4 years ago by AECH

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