“I recently bought two of these from Best Buy but they do not charge my Iphone 12. I was wondering if the product was compatible with the 12 or if I have a faulty product.”

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• Thank you. I called Ott lite customer support and they told me the 12 is not supported.

  Answered by SD23 5 years ago

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• I have a 10 iPhone and it works with no issues. You may want to unplug and plug it back in first. Secondly, I would power down your phone and then place the phone on the charger. it is possible that it is a faulty product and you can certainly return it for a new one if that is the case.

  Answered by OttLite 5 years ago

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