I recently bought two of these from Best Buy but they do not charge my Iphone 12. I was wondering if the product was compatible with the 12 or if I have a faulty product. null

Question

SD23 · Accepted Answer

Thank you. I called Ott lite customer support and they told me the 12 is not supported.

OttLite · Answer

I have a 10 iPhone and it works with no issues.  You may want to unplug and plug it back in first.

Secondly, I would power down your phone and then place the phone on the charger.

it is possible that it is a faulty product and you can certainly return it for a new one if that is the case.

“I recently bought two of these from Best Buy but they do not charge my Iphone 12. I was wondering if the product was compatible with the 12 or if I have a faulty product.”

1-2 of 2 Answers