“I have a oura ring 4 and i have the 2 year warranty. If i wanted to get the oura ring 5 since my oura ring 4 is scratched is there a way to exchange that or how does that work?”
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It honestly depends on your bestbuy staff. Some may take it back and charge a restocking fee to return the item, and refund you. Others will only offer to give you the same ring at no cost since you are on a 2 year warranty. Technically it only covers the replacement of your Ring 4 with an identical ring 4 but it doesn’t hurt to try! Worst they can say is no.
Sorry, there was a problem. Please try again later.Like someone else said, it depends on the store and the staff at that store. We've used the two-year guarantee to replace items that were either damaged or not working properly. In doing that, we've replaced it with something that was either a little bit more expensive or an upgraded version of what we were turning in by offering to pay the difference for the newer item.
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