A:AnswerWe would be more than happy to look into it further. Please contact our Customer Service Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. -M
A:AnswerIn order to provide you a proper answer we would need to know the model of your camcorder.
Just to be sure please contact our Live Chat support on:
shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST.