“Have no sound through internal speakers....troubleshooted and it says it is working correctly but can't hear anything”

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• I had the same issue. Finally discovered updates that had to be downloaded. After I did those, restarted a few times, and ran the sound check again it started working.

  Answered by LisaTexas 6 years ago

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• Make sure your computers output is set correctly. I recommend reaching out to the Best Buy Geek Squad or HP Support for troubleshooting.

  Answered by HP Team 6 years ago

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