Questions & Answers

Q: QuestionCan I customize the light settings, like brightness and effect speed?

• A:Answer Yes, the app allows you to personalize your light settings, including brightness, effect speed, and even set default start-up preferences.

Q: QuestionHow many HDMI devices can I connect to the sync box?

• A:Answer The sync box allows you to connect up to 4 HDMI devices.

Q: QuestionDoes the sync box require any other Philips Hue products to function?

• A:Answer Yes, the Hue Bridge and Philips Hue color lights are necessary for the sync box to operate.

Q: QuestionWhat is the main function of the Philips Hue Play HDMI Sync Box?

• A:Answer It synchronizes your Philips Hue lights with your TV screen, creating an immersive media experience by making your lights dance, flash, dim, and brighten in sync with the content.

Q: QuestionHow does the sync box handle multiple devices connected to the TV?

• A:Answer The sync box automatically detects the active device playing on your TV and switches to it, simplifying your viewing experience.

Q: QuestionIs there a difference in guarantee between this refurbished and the unopened one?

Asked 5 years ago by Ferton.

• A:Answer To summarize refurbished has a 90 day warranty, unopened has a 2 year warranty assuming normal use. The Philips text doesn’t explicitly state “original retail purchaser”, but manufacturers typically take the position that refurbishing makes the refurbisher the maker of the refurbished product and therefore responsible for its quality and workmanship instead of the original maker. Geek Squad Certified Refurbished - “To prove we believe in our ability to refurbish these products, we back up all our Certified Refurbished items with our 90-day Limited Warranty” Unopened Philips Hue - “Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. If this device does not conform to the warranty, Signify will send you, at its election, a replacement device or refund your original price upon receipt of the returned device, register receipt and proof of purchase. Please call our toll-free number, 1-800-555-0050, or write to us (address indicated on the packaging) to find out how to return the device. This limited warranty does not cover devices subject to accident, neglect, abuse, misuse or acts of God. REPLACEMENT OR REFUND IS YOUR SOLE REMEDY. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS HEREBY EXPRESSELY EXCLUDED. Some states and provinces do not allow exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V.”

  Read More

  Answered 4 years ago by Oliver

  Helpful (7)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI have the Nanoleaf light strips and I can't get them to connect to my home WiFi. Would the Nanoleaf lights work with the Phillips hue play HDMI SYNC BOX

Asked 1 year ago by Buzzman.

Q: QuestionDo you have a charger for a Microsoft tablet Pro 7 in stock

Asked 2 years ago by Anonymous.

• A:Answer My cats breath smells like cat food

  Answered 1 year ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwill it work with a pioneer receiver SC-LX701

Asked 3 years ago by bogey.

Q: QuestionWill this let my hue light strip to change colors with the movie on my tv

Asked 3 years ago by Nate.

• A:Answer Yes

  Answered 2 years ago by DominiqueSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhy isn’t there an option to add an extended warranty to your “certified refurbished Hue play HDMI sync box”?

Asked 4 years ago by Pockets.