“I just brought my sync box yesterday I’m having some trouble, I plug in my PS4 to the sync box and works perfectly, but wear I watch my streaming service on my lgC9 tv app. My sync box won’t read my tv help.”
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If your TV is a smart TV (comes with Netflix, Hulu, etc...) preloaded/ automatically installed on the TV then the Sync box will not work. This is because it requires some sort of external (none smart TV) input for it to mimic the media being played. That being said, your in luck because your already using your PS4. I’d recommend activating your streaming services on your PS4 and watching your shows through that HDMI input. If your not into that solution a Google Chromecast is a cheap work around that won’t really defeat the purpose of having a smart TV ...but tbh I’d go the PS4 route... I know this because my sync box worked with my LG, Nintendo Switch, and Apple TV as an HDMI input to the sync box. Then I moved the Apple TV to the Samsung and started watching Netflix directly from the LG and sync box and quickly realized I was no longer providing an actual HDMI input to the sync box (meaning the sync box no longer worked while watching Netflix, but was still working for my Nintendo Switch). After searching for a YouTube video to confirm my suspicions I removed the Chromecast (which I never use) from the Samsung and placed in the LG. Long story short I wasn’t a fan of the Chromecast interface (although it worked) so I grabbed the PS4 from the Samsung and used it on the LG. Next I downloaded Hulu and Netflix and now I’m satisfied.
Sorry, there was a problem. Please try again later.The signal has to pass through the Sync box. The apps on the LG TV stream locally and do not go through the sync box. If the TV or a connected soundbar has an HDMI out where you can loop into the sync box, that may work. LG has more detailed/larger user manuals in PDF for download on their website than ship with their TV and soundbars that may help.
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Sorry, there was a problem. Please try again later.Built in apps from the TV will not work. The signal has to come from an external source that goes through the HDMI cable to the sync box. In order to have it sync with a streaming service, you need to use the PS4 or an AppleTV or any other streaming boxes, but not the native built in app your TV has
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