“Does anyone have a solution for the connection issue I'm having. Once I sync the lights they work with the TV but I lose the ability to use the hue sync app. It just says connecting but it never does”
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I was experiencing that problem when I first got my sync box 2 weeks Ago I end up resetting back to factory settings and cleared out the entertainment one that I did and start it over and I have not had a problem. I just got my 2nd one yesterday for my man cave hope it go a lot smoother
Sorry, there was a problem. Please try again later.Assuming you are talking about the Hue sync box, it says in the app that it is connecting but that means it was successful. It never says "connected" so it is confusing. But you should see the lights reacting at that point. If not, perhaps there is something else going on. I do know that it wants the latest cables between the box and tv and other appliances. And you have to have the HDMI out from the sync box to the tv. Otherwise, it says that no HDMI ports are connected.
Sorry, there was a problem. Please try again later.Kill the app on your iPhone then reopen this solved te stuck on connecting issue in app
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