Questions & Answers

Q: QuestionCan I use this shaver in the shower?

• A:Answer This shaver can be used for both wet and dry shaving.

Q: QuestionHow often should I replace the shaving heads on this shaver?

• A:Answer For optimal performance, it is recommended to replace the shaving heads every 12 months.

Q: QuestionDoes the shaver come with a trimmer?

• A:Answer Yes, the shaver includes a skin-friendly, click-on precision trimmer.

Q: QuestionHow long does the shaver hold a charge?

• A:Answer The shaver can run for up to 60 minutes on a single charge.

Q: QuestionHow do I clean this shaver?

• A:Answer This shaver can be cleaned by rinsing the shaving head under running water.

Q: QuestionI the shaver good for shavings heads

Asked 1 year ago by ct.

• A:Answer Hi! The replacement head for the Philips Norelco Shaver SP9872/86 is the Philips Norelco SH91.

  Answered 1 year ago by Philips

  
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Q: Questionwill I be able to use the charger in a overseas country with 220 line voltage.-?

Asked 11 months ago by norbert.

• A:Answer Hello there! Yes, you should be able to use the Philips Norelco 9000 Prestige Shaver with Qi Charging Pad (SP9872/86) in a country with a 220V line voltage. The Qi charging pad that comes with this shaver is designed to handle a wide range of voltages, typically from 100V to 240V. This makes it suitable for use in most countries around the world. Just make sure you have the appropriate plug adapter for the country you are visiting, as the plug shape might differ.

  Answered 11 months ago by Philips

  
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Q: QuestionWhat is the difference between this and the SP9860/86 model besides the blade head? The features and specs on this one seem a lot less detailed and it even implies it cant get wet; but they look like the almost the same product; this also has less reviews

Asked 2 years ago by Sean.

• A:Answer Hello! Both shavers are fully washable. However, the SP9872/86 has a one-touch open for easy cleaning Simply flip open the shaver head and rinse with water. Also, this shaver features a high-speed shaving efficiency for a maximum rotations for maximum efficiency, Philips' most advanced digital motor ensures a precise shave no matter the facial contour or hair density.

  Answered 2 years ago by Philips

  
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Q: QuestionBluetooth for the Phillips Grooming app?

Asked 1 month ago by David20200.

• A:Answer Hello! The Philips Shaver S9000 Prestige Wet & Dry Electric shaver with SenseIQ SP9872/86 does not have a Bluetooth feature to connect with the Philips Grooming app.

  Answered 1 month ago by Philips

  
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Q: QuestionCan you only charge with the pad or is there also an option to plug it in?

Asked 11 months ago by JohnK.

• A:Answer Hello there! The Philips Norelco 9000 Prestige Shaver (SP9872/86) primarily charges using the included Qi wireless charging pad. However, it also has a corded charging option. This means you can plug it in directly if you prefer or if the charging pad isn't available.

  Answered 11 months ago by Philips

  
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Q: QuestionWhy didn’t you answer the question about the person who asked you why the charging pad didn’t fit inside the case?

Asked 1 year ago by flashheat.

• A:Answer Hello! Thank you for bringing this to our attention. To assist you further, please reach out to us at 1-800-243-3050. Or leave us a private message on Facebook. Talk to you soon!

  Answered 1 year ago by Philips

  
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Q: QuestionIs this model compatible with the cleaning pod system?

Asked 1 year ago by Mat.

• A:Answer Hello! No, the Philips Quick Clean Pod system is not compatible with the Philips Prestige Shaver SP9872/86. Only the shavers that come with a Quick Clean Pod in the box are compatible with this system. To quickly verify if your shaver is compatible with the Quick Clean Pod, turn it upside down and press the on/off button. If you see that the cleaning reminder (3 dots) turns on, this means you can use the Quick Clean Pod to clean this shaver. At the moment, the following model numbers come with the Quick Clean Pod: S5579, S5584/6, S7782/3/6/8, S9933, S9935, S9936, S9982, S9985, S9986 and S9987

  Answered 1 year ago by Philips

  
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Q: QuestionPrice 1 of: Philips Norelco S9000 Prestige Electric Shaver with Qi-Charger, Precision Trimmer and Premium Case, SP9872/86 factory warranty

Asked 1 year ago by tad.

• A:Answer Hi! The Philips Norelco Shaver SP9872/86 comes with a 2-year warranty.

  Answered 1 year ago by Answered by Philips

  
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Q: QuestionCan you use it to shave your head ?

Asked 1 year ago by Idkmyname.

• A:Answer Hi! The Philips Norelco Prestige Shaver SP9872/86 is specifically designed for use on men's facial and neck hair.

  Answered 1 year ago by Answered by Philips

  
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Q: QuestionThe specs say this is only for dry usage. But the description says you can use it for dry and wet. Which is it? Can I use this to shave with shaving cream?

Asked 2 years ago by ChrisNJ.

• A:Answer Hi there! Yes, you can use this product with a shaving cream. This is a wet and dry shaver that adapts to your preference.

  Answered 2 years ago by Answered by Philips

  
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Q: QuestionIs this razor compatible with the SmartClean Plus (model number 5.2)?

Asked 2 years ago by brent.

• A:Answer Hello! No, the Philips Norelco 9000 Prestige Shaver SP9872/86 is not compatible with the SmartClean System.

  Answered 2 years ago by Answered by Philips

  
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Q: QuestionWhy doesn't the charging pad fit in the case with this model, whereas it does on the older SP9860?

Asked 2 years ago by Sean.

• A:Answer Hi! The Philips Norelco Prestige Shaver comes with its case. Kindly use the case that comes with the shaver.

  Answered 1 year ago by Answered by Philips

  
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