“Why can I not get the top button to work so that I can get it in manual mode? I have tried every way I can think of to press this button to switch from auto to manual mode. Has anyone else had this problem?”
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Hi there, Thank you so much for reaching out! I'm so sorry about this issue, and I would be happy to help! To best assist with this, I would recommend unplugging the unit for 30 seconds to reset this unit and then holding down on the lightning bolt for 5-7 seconds! If this doesn't work to fix this issue, please email us at [email protected], and we would be happy to help! Thank you so much! PhoneSoap Support
Sorry, there was a problem. Please try again later.Had same issues the button is really tricky. I prefer auto mode but if you are having issues after holding that button and it doesn’t flash you may have a defective unit
Sorry, there was a problem. Please try again later.Call PhoneSoap at 866-432-0525 to assist you. Owners Manual says Touch and Hold Top Button for 3 Seconds to switch between automatic and manual disinfection modes. Once in Manual Disinfection Touch button to start/stop sanitizing. Hope the above helps.
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