“Trying to connect an iPad Pro to a Samsung Smart TV. A "device" is recognized when I connect to an HDMI port but is shows that it needs to power on. I've tried various connection types (PC, iPhone) but nothing works.”
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Hi Kenva52! It sounds like the HDMI port on your Samsung Smart TV is not recognizing the iPad Pro when connected through the Platinum USB-C Digital AV Multiport Adapter. Here are a few troubleshooting steps you can try: 1. Make sure the Platinum USB-C Digital AV Multiport Adapter is securely connected to both the iPad Pro and the HDMI port on the TV. 2. Check the power source for the adapter. Ensure that it is plugged into a power outlet or USB power source to provide power to the connected device. 3. Try using a different HDMI cable to connect the adapter to the TV, as the issue could be with the cable itself. 4. Check the HDMI ports on the TV to ensure they are functioning properly. You can try connecting a different device, such as a laptop or gaming console, to see if it is recognized by the TV. 5. Ensure that the iPad Pro is unlocked, and the screen is active when trying to connect it to the TV, as some devices may not be recognized if they are in sleep mode. If none of these steps work, it may be helpful to contact the manufacturer of the Platinum or Samsung first to further isolate the issue. JC | Platinum Support https://www.bestbuy.com/site/platinum-usb-c-digital-av-multiport-adapter-white/6440263.p?skuId=6440263
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