Questions & Answers

Q: QuestionI bought my duo link awhile back but since then have upgraded to an iphone 11. The duo link doesn’t seem to be compatible for iphone 11 and later. Is there some way I can get it to work for newer iPhones

Asked 4 years ago by Anonymous.

• A:Answer Make sure you have downloaded the proper app . There is a Duo 3 and 4. The app is critical for operation.

  Answered 4 years ago by RONALDVerified Purchase

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Q: QuestionIs this item compatible with 4k firestick?

Asked 4 years ago by Firestick.

Q: QuestionI accidentally deleted flashdrive app when I brought it back and plugged my pnyduolink4 in to I pad as requested it’s asking for a six digit password I never had. I sure hope I can retri ve my files somehow!?

Asked 4 years ago by elfie.

• A:Answer It might be asking for your iPad six digit code and not the duo, That would authorize duo to get into iPhone information.

  Answered 4 years ago by RONALDVerified Purchase

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Q: QuestionWhen I plug my pnyduolink4 into iPad it asks usb encryption ?

Asked 4 years ago by Elfie.

• A:Answer no

  Answered 4 years ago by MoisesQVerified Purchase

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Q: QuestionIs this item compatible with Android phone?

Asked 4 years ago by Anonymous.

• A:Answer No it’s not. It’s only for the iPhone.

  Answered 4 years ago by ARNALDONYCVerified Purchase

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Q: QuestionDo you have to download a app to use it on iPhone

Asked 4 years ago by Angel.

• A:Answer No, you don’t have to download an app, simply connect follow instructions on your iPhone screen , and done !! Love it !!

  Answered 4 years ago by GemeguVerified Purchase

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Q: QuestionI need to move my photos from my iPhone and iPad to an external drive to free up space on those devices. Can I actually see the photo on the flash drive and not just the file name? I don't want to have to transfer back and forth.

Asked 4 years ago by Anonymous.

• A:Answer yes you see you photos in the hard drive

  Answered 4 years ago by MoisesQVerified Purchase

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Q: QuestionDoes this drive download photos from cloud storage and device storage...iphone 11 ?

Asked 4 years ago by mdoran.

• A:Answer Yes

  Answered 4 years ago by GlowyVerified Purchase

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Q: Questionwill this work with a moto one action phone?

Asked 4 years ago by android.

• A:Answer No this is for Apple products

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionI want a device that serves 2 purposes. 1-To transfer photos from my iPhone 12 to the flash drive, then transfer the photos to my Dell laptop. 2- I want to transfer Word, PowerPoint files, photos, etc from my old Dell to my new Dell Laptop.Will this work?

Asked 4 years ago by Dogs4ever.

• A:Answer I would think it would work. Put your files from the old computer onto the flash drive, then insert flash drive into new computer to transfer.

  Answered 4 years ago by MemorykeeperVerified Purchase

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Q: QuestionWill this work with a Samsung s20?

Asked 4 years ago by Kel.

Q: QuestionWhat type of software does it use to transfer from iPad or iPhone to computer ? Is it compatible on both?

Asked 4 years ago by Anonymous.

• A:Answer DUNO LINK

  Answered 4 years ago by Dona

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Q: QuestionHi, i have the 64GB one and works great but i need more storage now and i was wondering if i can get the 128GB one and will i still be able to use it for the same device and not lose anything ( ie. two duos for one phone but the smaller one is full.)

Asked 4 years ago by DeeJ.

• A:Answer Haven’t tried it but looks reasonable that you could do it!

  Answered 4 years ago by Shark5022

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Q: QuestionWill this work with an Android phone, Galaxy etc...?

Asked 4 years ago by James.

• A:Answer this did not work with my Samsung S7

  Answered 4 years ago by paulstirVerified Purchase

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Q: QuestionWill it pull pictures from messages or just from photo albums?

Asked 4 years ago by Carmen.

• A:Answer You should be able to.

  Answered 3 years ago by DudeVerified Purchase

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Q: QuestionWill it back up your contacts on the phone

Asked 4 years ago by Dan.

Q: QuestionJust want to make sure, does this flash drive save documents from my laptop? I want to make sure it’s not just for my phone.

Asked 4 years ago by Stephanie.

• A:Answer Yes, I use it for my ancestory projects!

  Answered 4 years ago by Shark5022

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Q: QuestionDoes it work with regular iPad ( not Pro or Air ) 9th generation iOS 15 ?

Asked 4 years ago by Anonymous.

• A:Answer Once it has a lightning connector, just use the DuoLink 4 software and it will work

  Answered 4 years ago by TechyDad

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Q: QuestionHow can I convert gif files to be compatible with the PNY128 flash drive or There any drives on markets that can play any gif files on flash drives

Asked 4 years ago by Shadow24.