Questions & Answers

Q: QuestionWhat is the name of the city in this game?

• A:Answer The name of the city is Lumiose City.

Q: QuestionWhat is the ESRB rating for this game?

• A:Answer The ESRB rating for this game is E10+ (Everyone 10+).

Q: QuestionWhat is the software format for this game?

• A:Answer The software format is digital.

Q: QuestionWhat is the genre of this game?

• A:Answer The genre of this game is Role Playing.

Q: QuestionWhat is the game franchise for this product?

• A:Answer The game franchise is Pokemon.

Q: QuestionIf I buy the digital game can I take my switch to the store and have someone help me to download it to my switch??

Asked 5 months ago by Evee.

• A:Answer Yes they will be more than happy to help

  Answered 4 months ago by ConnorFVerified Purchase

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Q: QuestionIf I bought this version when I have a switch 1, can I still exchange it for the correct version if I haven't redeemed the code?

Asked 5 months ago by EASports.

• A:Answer Nope poor customer service.

  Answered 5 months ago by Gdjohnso4Verified Purchase

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Q: QuestionWhy can't yall just send the codes out at release time?

Asked 5 months ago by Squid.

Q: QuestionWill it still get the mouse pad if I pre-order the digital version, and if I do will it come in the mail or do I pick it up?

Asked 5 months ago by Mike.

• A:Answer Yes, you will get it. you can probably switch it to delivery but you might end up having to pay for shipping.

  Answered 5 months ago by Koyuta

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Q: QuestionWhat time should I expect to receive the download code? Would it be before release date to pre-download?

Asked 6 months ago by MattC.

• A:Answer You can go to gamestop they having a 9 p.m release and i asked multiple best buy and they say no so if you want the code or game the day of you should go to gamestop which is where a lot of people are going to go since best-buy can not release that night

  Answered 6 months ago by Jjjjjjj

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Q: QuestionDoes this still come with the case even though it's a digital copy?

Asked 8 months ago by Alex.

• A:Answer It will likely send a download code through your email, which you will redeem in the nintendo e-shop on the switch. So no, no case will be provided, as well as no physical game key.

  Answered 8 months ago by Djchoruskid

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Q: Questiondoes this include the pre-order bonuses?

Asked 8 months ago by luka.

• A:Answer Yes, near the top of the page, right under the price, you can see a section named special offers, and if you click it, you will see the special bonus provided by best buy, a lumiose city game mat.

  Answered 8 months ago by djchoruskid

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Q: QuestionIf I pre-order the digital game through bestbuy am I able to still get the 100 Poké Balls or is that from only pre-ordering it through Nintendo.

Asked 8 months ago by Anonymous.

• A:Answer yes you will get an email when you receive the code and redeem it on Nintendo switch store

  Answered 5 months ago by DavidW

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