“I have the Plantronics Voyager V5200. The blue LED on the headset remains illuminated whether on/off switch is either on or off. The device is not discoverable on my phone and will not pair. I have tried holding multiple buttons at same time. No luck”
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The blue light on my 5220 doe not remain on all the time. It flashes when I turn on the unit and it flashes red or blue during recharging. Hopefully you purchased the Geek Squad protection plan. If you did, it's good for 2 years.
Sorry, there was a problem. Please try again later.Hello! Please try to update the firmware version through Hub for Desktop: https://goo.gl/5ceQ1v. Once the installation is complete connect the headset via-USB and go to the notifications tab to check for new updates. In order to be able to make the earpiece discoverable you need to set it in pairing mode. To do so: with the earpiece powered on, press and hold the call button (black button on the back of the microphone boom) for 6 or 8 seconds until the indicator light starts flashing red and blue repeatedly. Then go to your phone's Bluetooth settings and you should see the PLT device listed. Select o pair and test the unit. If you have require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.
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