“I can’t answer call by saying answer. How to fix”

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• The problem is due to the sensor in the earpiece. Just turn the sensor off in the hub app and that should fix the problem.

  Answered by Cblguy76 4 years ago

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• Hi! If you're not getting the voice prompt to say answer or ignore, you can enable this feature by installing our Hub Software on your PC: https://bit.ly/30jDXJM. Once the installation is complete, connect the earpiece via micro-USB cable and go to settings. If you are getting the voice prompt but it doesn't capture your voice, try to say "answer" by lengthening the first syllable. If that doesn't work, then reset the Bluetooth connection. To do so: https://bit.ly/2OOMfnw. You might also want to ensure the unit's firmware version is up to date through Hub. In case you require further assistance, feel free to contact our Customer Care Team at: 1-888-363-0726.

  Answered by PlantronicsRepresentative 5 years ago

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