“PLT v5200 is a great earpiece but it all of a sudden won't charge. When I plug it on no lights flash or anything. Please help can't afford another one right now and I need this for work.”
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make sure there are no bits of metal on or near the connection. because its magnetic it will grab metal bits then won't make contact.
Sorry, there was a problem. Please try again later.We're truly sorry to hear this. To troubleshoot it, please try using a different micro-USB cable along with a 5-volt wall charger for optimal performance. If the earpiece doesn't respond, try to update the firmware version through our Hub Software for Desktop: https://bit.ly/30jDXJM, once the installation is complete, connect the earpiece powered-off through the micro-USB cable directly into your computer's USB port and go to the notifications tab to search for new updates. If you still get the same results, then unfortunately the unit must have an actual problem and it is best to replace it. This model comes with a one-year limited warranty. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878
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