Questions & Answers

Q: QuestionWhat is the warranty on the case?

• A:Answer The manufacturer's warranty for parts on this case is 3 years.

Q: QuestionHow do you customize the case insert?

• A:Answer You can customize the case insert by uploading your own photos, choosing images from a gallery, using AI, adding stickers and text, and more.

Q: QuestionWhat is the maximum height of shock resistance for the case?

• A:Answer The maximum height of shock resistance for this case is 10 feet.

Q: QuestionCan you use your own photos for the case insert?

• A:Answer You can design your own graphic case insert by uploading a photo.

Q: QuestionDo you only get 1 customizable photo or can you order more?

Asked 1 year ago by DreaS.

• A:Answer One customized insert comes with the purchase of a case. They can add more by purchasing the three pack of inserts - here is a link: https://www.bestbuy.com/site/popsockets-customizable-graphic-case-inserts-for-popcase-only-3-pack-digital-code-na/6588833.p?skuId=6588833

  Answered 1 year ago by PopSockets Product Expert

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Q: QuestionWhat do I do if my digital code never arrives?

Asked 1 year ago by SumSess93.

• A:Answer Please contact us at cs@popsockets.com. We'll be happy to assist.

  Answered 1 year ago by PopSockets Product Expert

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Q: QuestionWhen am I supposed to receive the digital code for the insert?

Asked 1 year ago by CJCC.

• A:Answer If purchased thru BestBuy it should come fairly quickly. Please also check their spam/junk folder.

  Answered 1 year ago by PopSockets Product Expert

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