“I pressed the console to 'follow trainer' and it beeped twice and then will not respond to touch. I did the factory reset but that did not help. Do I need a new console? I just bought the 9000 in December.”
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Taylormk Ensure that all the wires have not become detached. Once the machine is unplugged and before sending any parts, instruct the customer to remove the motor hood. Ensure that all wires are attached as per the wiring diagram underneath the motor hood. Pay specific attention to the connections on the on/off switch and the circuit board(s) If all connections are properly connected, we can look into more troubleshooting options. Email us at [email protected] with more information so we can help diagnose the problem. Thanks - ProForm
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