“The treadmill was just delivered today and installed by the team. I turned it on this afternoon and it is making a chugging like sound and action. What is the cause of this?”
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Sounds like the belt or motor is bad. I am told you will have to fix this yourself if you bought this at Best Buy. ProForm states that if you buy their products from BestBuy (a third Party Vendor) there is no refunds/exchanges/returns. Please check warrantees and buy from another store.
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