“my unit has started to leak water , it is not condensation it leaks a lot of water, what could be the problem?”
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Hello, Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with your unit that started to leak water. We do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ to guide you on the issue. Just click on "Leaks from the refrigerator's water filter" for the troubleshooting steps. You can also check this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144271311. -Noraina
Sorry, there was a problem. Please try again later.I'm sorry to hear you're having an issue with your refrigerator. If the filter is installed correctly and a significant amount of water is leaking that cannot be attributed to condensation or residual ice melting in the dispenser, service may be necessary to determine the cause. I would suggest calling 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to help. - Ms. Samsung
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