“My headset doesn’t work at all shows it’s connected on my console but plays no sound is there a step by step manual on how to work these so I can start to troubles shoot it better because I’m about to return it and leave terrible feedback”
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After struggling to get my daughter’s to work today, I found this and it worked! Good luck! (P.S. at first, we thought they weren’t working at all, then discovered chat would work but not game audio, then adjusted the settings like the photo shows, and all is working very well now.)
Sorry, there was a problem. Please try again later.Hello! We're very sorry to hear about your experience. This is a plug and play device, the only thing you have to make sure is that the switch located on the USB receiver is set to Console instead of PC. After adjusting the switch, you might also want to try a different USB port. If it doesn't work, please test your headset on a PC to isolate the cause of the issue. Here is the complete user guide: https://bit.ly/2QoS3EC. We hope you will find this information useful! Please note this unit comes with a one-year warranty from date of purchase. Please don't hesitate to contact our Customer Care Team at: 1-855-765-7878
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