RIG 500 PRO HX 3D Audio Gaming Headset for Xbox series X|S and Xbox One - Black
User rating, 4.2 out of 5 stars with 788 reviews.
4.2(788 Reviews)- 118 Answered Questions
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Description
Features
Xbox Series Compatibility
Compatible with Xbox Series X|S and Xbox One
50mm Drivers
Precisely tuned 50 mm drivers deliver game-changing sound
3D Sound
Unlock precise, 3D sound with Dolby Atmos® for superior audio accuracy.*
Lightweight
Lightweight exoskeleton earcups offer comfort and stability
Durable Frame
Flexible, durable headset frame that is virtually unbreakable.
High-Res Audio
Noise-isolating acoustic chambers provide high-resolution audio and low distortion
Noise Blocking Ear Cushions
Isolated closed-cup design and dual-material ear cushions block outside noise
Noise Cancelling Mic
Removable noise-canceling mic and flip-to-mute function for focused gameplay
Fingertip Master Volume Control
Easy-to-reach RIG game audio dial for fingertip master volume control
3.5 mm Cable
The 3.5 mm cable is compatible with PCs, consoles and personal electronic devices
*Dolby Atmos® requires an Xbox One, Xbox Series X|S or Windows 10 compatible device, and a Microsoft account and login. Activation for one device only.
What's Included
- Dolby Atmos activation card
- Dual fabric ear cushions
- Headband cushion
- Headset frame
- Quick start guide and safety information guide
- RIG 500 PRO HX Wired Dolby Atmos Gaming Headset for Xbox One
- RIG game audio dial
- Removable mic boom
Manuals & Guides
Key Specs
- Sound ModeDolby Atmos
- Connection TypeWired
- Built-In MicrophoneYes
- Microphone FeaturesNoise cancelling
- Headphone FitOver-the-Ear
- Adjustable HeadbandYes
- Compatible Platform(s)Xbox, Xbox One, Xbox Series S, Xbox Series X
General
- Product NameRIG 500 PRO HX 3D Audio Gaming Headset for Xbox series X|S and Xbox One
- BrandRIG
- Additional Accessories IncludedRemovable mic boom, headband cushion, deadset frame, dual fabric ear cushions
- Model NumberRIG 500 PRO HX
- ColorBlack
- Color CategoryBlack
Audio
- Sound IsolatingYes
- Minimum Frequency Response20 hertz
- Maximum Frequency Response20 kilohertz
- Impedance32 ohms
- Sensitivity111 decibels adjusted
- Sound ModeDolby Atmos
- Driver Size50 millimeters
Connectivity
- Connection TypeWired
- Connector Size1/8 in. (3.5mm)
Features
- Built-In MicrophoneYes
- Microphone FeaturesNoise cancelling
- ControlsVolume
Design
- Headphone FitOver-the-Ear
- StyleGaming
- Adjustable HeadbandYes
Compatibility
- Compatible Platform(s)Xbox, Xbox One, Xbox Series S, Xbox Series X
Material
- Headband MaterialStainless steel
Dimension
- Product Height7.28 inches
- Product Width7.28 inches
- Product Depth2.95 inches
- Product Weight0.62 pounds
Warranty
- Manufacturer's Warranty - Parts1 year
- Manufacturer's Warranty - Labor1 year
Other
- UPC017229163041
Customer rating
Rating 4.2 out of 5 stars with 788 reviews
(788 Reviews)Customer images
Search
Rating 5 out of 5 stars with 1 review
Superior Sound, Companion App
Posted .These headphones offer superior sound quality and comfort to other headphones I have used in the past. This product was neatly packaged and very easy to unbox. All items were individually wrapped and had their own space in the packaging; everything was very well organized. The instructions for assembly were very easy to read. The microphone piece snapped into the headphones with ease and the instructions very clearly defined how to adjust the headphones for comfort. The unboxing and assembly took no more than 5 minutes. Once plugged into my controller, I was initially confused as the volume didn’t seem to go very high. I knew, per the instructions, that I had turned the volume knob to the highest setting. I had to look in the settings of my console to discover that I needed to adjust the volume through a menu first. Once I did that, the volume was appropriately loud. This menu step was not covered in the instructions. Also, this product came with an offer and code for a companion app. I thought this was just an advertisement for something else and paid no attention to it. It wasn’t until I did some online research that I discovered the companion app could be downloaded and would increase the sound quality even further. I wish this was more clearly communicated within the package as the offer/code appears like just an advertisement most people would throw away. Once I had adjusted my console settings and downloaded the companion app, I was ready to play some games. I tried many different genres; football, third-person action games and open world games. I was astonished at how much better everything sounded. Everything from music to voice was crystal clear. The bass was deep but not overpowering. I was most impressed with the directional sound that mimicked true surround sound; characters and environmental effects really sounded like they were coming from all around you. I also really liked the noise cancelling effect of the headphones. I had a dehumidifier running in the basement that I usually turn off when I play games as it is too loud and distracting. With these headphones on, I couldn’t even tell the dehumidifier was running. The headphone are also very comfortable and lightweight. After a while, I almost forgot I was wearing them. Overall, I found these headphones to be a great product.
I would recommend this to a friendRating 5 out of 5 stars with 1 review
Light, comfortable, crisp clear sound
Posted .The headphones are a bit bulky looking, but light weight and super comfortable. Sound quality is amazing, but when playing through my Xbox controller did not seem to get as loud as I could get them with my PC or phone. The unique 3.5mm volume knob is perfect for playing with a controller that has a 3.5mm connection as the little adapter keeps the plug in place so that you can easily control the volume with your thumb However, you need to remove this little adapter if you intend to use it on any other device and trying to control the volume with the knob is a bit more frustrating as it will rotate the plug if you don’t manually hold it. To mute the microphone, all you do is flip it up out of your way. These headphones are designed to be worn for extended gameplay sessions. The ear cups sit comfortably around the ear, have decent noise isolation and the part that touches the skin is cloth to prevent that sweaty feeling some others leave. The headband automatically adjusts to your head and the ear cups detach so that you can adjust to three different levels to find the perfect comfort level for you. In comparison to the slightly more costly PC version they are essentially the same headphones. The only differences being that the HX are made of plastic instead of metal, the headband cloth is fabric instead of a leather like material and the type of detachable wire. The HX, due to being made with more plastic, is slightly lighter, but not very noticeable as the headband is what actually supports the weight. Being plastic may make you worry about breaking, but these are extremely flexible. I put some real stress on them and was amazed at how much they flex. One thing they advertise is the ability to change and remove parts, but nothing comes included to interchange. The only technical difference between the different versions is the wire which is standard 3.5mm on each end and easily interchangeable. As for Dolby Atmos, you can hear the difference once you enable it. The included code gives access to use Dolby Atmos with headphones on any Xbox and Windows 10 PC that you use your Microsoft account. On a PC it is referred to as Spatial Audio. The app gives a 30 day free trial, but with your access code you save about $15. Though it appears as if it just gives you an app that has some demo videos, you have to go into your audio settings to enable Dolby Atmos for Headphones to get the true experience. Once enabled, the Dolby Access App isn’t much more than a way to demo the clarity of sound.
I would recommend this to a friendRating 5 out of 5 stars with 1 review
Great gaming headset
Posted .One major factor I consider in a headphone is how well they fit my head and how they feel. The RIG 500 PRO is for sure a comfortable headphone and even during long-term use. The entire headset is very lightweight and the ear cushion is very soft. The headband is self-adjusting and ear cushions can be adjusted to three positions, depending on person head size. The volume can be easily controlled by turning the dial/knob at the end of the aux wire which connects to the controller. The microphone turns on when lowering and off when flipping it upwards It does a good job of reducing ambient noise. The most important consideration of a headset is how well they sound. This new headset is a great improvement to the one I was using. It produces a sound that is more accurate and of a wider range. The sound overall is definitely high-resolution audio with little distortion. It improves the experience of playing live with my friends. I connected this headset to my laptop and smartphone it is compatible with those devices, even the mic works. Overall, I am very satisfied with this headset.
I would recommend this to a friendFeatures
Quality5 out of 5Value5 out of 5Ease of Use5 out of 5Rating 5 out of 5 stars with 1 review
Twice as Nice
|Posted .Owned for 5 months when reviewed.Features
Quality5 out of 5Value5 out of 5Ease of Use5 out of 5These headphones were a great buy. They are so lightweight and have great sound. The price was very affordable. So good, we bought 2 of them.
Features
Quality5 out of 5Value5 out of 5Ease of Use5 out of 5I would recommend this to a friend- Pros mentioned:Design, Features, Price
Rating 5 out of 5 stars with 1 review
Great quality at an affordable price point
Posted .Pros mentioned:Design, Features, PriceThese headsets replaced a well worn set of Turtle Beach Ear Force X01’s that eventually succumbed to a bad connection that affected both sound and talk. We found a great successor. The headset has a remarkably comfortable elastic headband that wraps your head nicely and keeps the headset locked in place pretty well, which is settled in to a rigid plastic skeletal frame that feels surprisingly sturdy for the material. A lot of flexing and testing on the joints and stress points, with no apparent affect. Love the black and gold colorway/scheme, makes the overall appearance pretty sharp. The ear cups are adjustable, with three slots to shift the cup higher or lower, depending on the size of your melon (which is a great feature, as my son and I sport some pretty big skulls). The cups each boast a removable snap in memory foam cushion with covers/sides made of soft leatherette that does a pretty solid job with noise cancellation, and the material wears pretty comfortably over long periods of time without feeling hot or heavy. This, coupled with the lightweight frame make for a pretty head-friendly unit that either of us barely noticed after pretty long durations of gaming. The sound is very good out of the box, with 50mm drivers and a very good neutral feel (very solid midrange tonality, but a little light on bass. Heavy bass isn’t my preference and I am not using these to listen to music, so this range is pretty much right up my alley). Tthere is very little distortion at full volume, which is also a plus since I like it loud as a part of the gaming experience. Playing our normal fare of CoD, Destiny or Fortnite provided ample opportunity to test out locations of sounds and varying volume based on same, and you get a really solid feel of 'dropping in the environment' with the ability to flesh out directional sounds pretty easily. The Dolby Atmos app on Xbox One, which we were provided a free download code for in the box, was a pretty amazing upgrade and experience. Although we only own one title at this time supporting Atmos (AC: Origins, and going to buy GoW4 as well shortly!) I tested the headset prior to installing Atmos as well as after and the difference was pretty stark, this will definitely be a game changer when it becomes more prevalent across the XB library. I like the boom mic design, it folds up and out of the way and mutes for solo play, and positions pretty well when dropped for optimal sound. Teammates and friends indicated the mic quality was pretty good and my voice was crystal clear, and they weren’t getting any real background noise while playing. Considering how much action goes on in my house around the gaming TV, that was definitely a plus. It does unplug from the headset, but I use the headset strictly for XB gaming and it folds up and out of the way, I don’t much see the need to take the stalk out in this situation. The connect point is pretty strong, took a bit of work to get is disconnected, but I felt secure about the strength of the connection, that is where most headsets fail first for me and I start hearing teammates complain I am breaking up in chat. The connecting cable is a simple one cable design with an interesting volume knob feature at the connect point- I do like this, but it felt oddly fragile at first. I did get used to it and felt less inclined to break it, I’ve always been used to inline controls (mute/volume) so it is more me than the design, but it works well for XB gaming. Somewhat underwhelmed by the overall build of this part, but as a tether to an XB controller, it works and is a pretty lightweight connection experience. You could definitely find higher end headsets out there at a considerably greater price point, but these feel like they pack a lot of solid bang for your buck at the range they sell in, and overall I think you would be hard pressed to find much better here. We as a family own quite a few 3.5mm gaming headsets for our PCs, ranging from lower price point Logitech G430s, to Corsair Cloud Revolver S and my own Astro A40s; with our various points of reference across cost/build quality spectrum, this headset weighs in pretty well and they hold their own, a solid investment looking forward to many good gaming hours ahead with them.
I would recommend this to a friend Rating 5 out of 5 stars with 1 review
Very impressed!
Posted .These things are absolutely awesome, extremely comfortable probably one of the most comfortable headphones/headset I’ve ever used. I gamed for at least an hour and half with them on and they didn’t bother me at all. So unlike other headphones/headsets the frame is replaceable (modular), I think this is what makes them so comfortable to me. The headband or whatever it’s called is a very soft fabric. Really good sound both the game sound and voice sound of other players. No echo effect or anything like that on my end when playing COD WW2 on live. I really like the volume control on this also, it’s a round dial where it plugs into the controller. I personally prefer this over the inline controls or on ear controls of others, as its easy to adjust the volume while gaming. I think for the price tag Plantronics hit one out of the park with these. HIGHLY RECOMMEND!
I would recommend this to a friendRating 5 out of 5 stars with 1 review
Great Quality Sound and Feel
Posted .I've been using this item for about a week and the feel of them are great. The ear cups feel like I have pillows on the side of my ears and the band that goes over the top of the head are also soft. The sound especially using the dolby atmos feature with xbox it brings the game to you. I'm really digging these headphones and I'm glad that I got them. I would recommend thee to anyone that wants to use a set of good gaming headphones. If I ever need a replace set of headphones I will buy another pair of these especially for the price it is not that bad.
I would recommend this to a friend- Pros mentioned:Ease of use, Price, Value
Rating 4 out of 5 stars with 1 review
Very good value, lightweight headset!
Posted .Pros mentioned:Ease of use, Price, ValueI recently got into PC gaming which meant moving my $300 Astro A50's back to my PC, thus creating a need for headphones on the Xbox One X. Enter the Rig 500 Pro HX's. The price point of $79 is a good price point considering the value that they seemed to provide and the fact that I don't often use a headset while gaming except on the occasional chance when I play a team game with some friends. The Rig 500 Pro's showed up at my doorstop and I immediately tore open the package and began setting them up. Setup was about as easy as it gets, take the headset out of the box, connect it up to your controller, redeem the included Atmos code in the Xbox store and then go through a guided setup from Dolby to configure your new headphones (note: if you have a Dolby Atmost receiver you can also use this code to configure Atmost on your receiver as well). But first I would be remiss if I didn't mention three things that are very impressive about these headsets and these are a few things you don't even need to put them on to know: 1. They are very light and do not weigh much at all!! I mean they may look like they're built like a tank or whatever but they barely weigh anything at all and are very light. 2. There is an adapter in the box for you to be able to use these with the PS4. 3. There is a way to use these with the PC, simply buy a cheap line to line stereo adapter and they do work on the PC. Now getting back to the headset itself, upon putting them on my head initially I found the headset a little tight so I took them off and used the simple reconfig they have on the side to make them tighter or looser. If you look at the pictures of the headset you can see 3 notches on the side, you simply pull the headset out of the notch and move it up or down and then match it on the other side to either create a tighter, smaller headset or a more wide open, larger headset. It is very simple and easy to use and once I moved one notch down the headset felt very comfortable. After a few minutes I was in the Dolby app going through the demos and was very, very impressed. I'd highly recommend you check out the demos in which you walk through the woods or the World of Warcraft video if you want to be blown away by just how fantastic Atmos can sound. Unfortunately Atmos is fairly limited in the real world but I knew just the game to test it with and that is Assassins Creed Origins. Firing that game up and going in was very impressive. In games the headset gets very loud. The sound is very clear and I disagree with some reviewers that say these do not have enough bass. In my opinion too many headsets and headphones are boomy and muddled with an over abundance of bass. I think that is what many people today, especially younger people, expect to hear. This headset has proper bass. Now with that being said this is a headset designed to use with games and it sounds excellent across the board with games but with music your mileage may vary. It's not an audiophile headset and if you just want to game and listen to some music it'll do just fine (and that is exactly what I do when I relax) but it's really meant more for games and not just sitting around listening to music. One other thing to mention: these do have an in-line mic monitoring. I've seen some folks say it doesn't and there's nothing in the ads or on the box saying it does but it is in the Xbox settings. If you're not familiar with what that is, it is the ability to hear yourself speak when you have the headphones on by the mic feeding back what you say. That way when you have the headset on you aren't speaking too loudly to others because you cannot hear your voice. And speaking of which, I did play some Madden with some friends and all of them said they could hear me perfectly fine so the microphone seems to work pretty good, no crackling, buzzing or anything of that nature. The only real cons I can think of are twofold. First, the music volume control that plugs into the Xbox One controller is kind of strange in that when you go to adjust it once you reach the maximum volume if you turn it just slightly more then whole thing comes out of the controller. It needs to somehow stay in the controller a little better. My advice is to max out the volume on the actual controller via the headset and use the Xbox volume control to adjust your volume. The second, and last, con I can think of is that my ears can sometimes get a bit warm in these. However, I have always had that issue with just about any set of headphones or headsets so I think that's just me. I have never gotten overly hot though enough to be bothered and have gamed for hours at a time using these so I don't think this is a real con for most folks, but worth mentioning. I'd highly recommend these to anyone looking for a good, across the board, set of gaming headphones to use on your Xbox One, PS4 or PC. No they aren't the same quality level as my Astro A50's but they are going to work great for most people. They are an incredible value and I wouldn't hesitate to recommend anyone to go pick up a pair. HIGHLY RECOMMEND
I would recommend this to a friend
Q: QuestionHi I’ve head this headphone for quite some Time one day when I was playing after a while I noticed one side doesn’t have scoundrel I’ve tried it with a phone but doesn’t work what should I do?
Asked by Nate.
- A:Answer Hi Nate! We're sorry to hear you're having trouble with y our RIG 500 PRO HX. If you're not getting sound from one side, please test the headset with a different auxiliary cable to isolate the cause of the issue. In case you're able to confirm the issue comes from the cable itself, we might have some spares available at the warehouse. To verify availability, please contact our Customer Care Team at: 1-888-363-0726. Please note this model comes with a one-year warranty from date of purchase.
Answered by PlantronicsRepresentative
Q: QuestionHow do I get a replacement cord?
Asked by seahawksjared.
- A:Answer For a replacement RIG audio dial cable, please contact RIG Customer Support via email at support.us@nacongaming.com.
Answered by RIG1
Q: QuestionMic consistently cuts out at random and my friends cant hear me for minutes at a time then it will work again out of no where , I've tried unplugging from my pc , un plugging the mic and the aux cord and nothing has helped I know my pc isn't the issue
Asked by Bloodshotexe.
- A:Answer Hi Bloodshotexe, Did you remove the RIG audio dial sleeve before plugging into the PC port? The RIG 500 PRO HX comes out of the box with XBox controller sleeve in place. That needs to be removed for use with PCs. For PS4 controllers, there is a separate sleeve included in the box. If you need additonal assistance, you can reach RIG Customer Support via email at support.us@nacongaming.com. Thanks...
Answered by RIGCustomerSupport
Q: QuestionHi my Rig 500 headphones have been acting up for a while now and not until a little bit ago one side completely shut down. I have tried fixing it however nothing seems to work
Asked by Anonymous.
- A:Answer Please contact RIG Customer support via email at support.us@nacongaming.com. We can help you troubleshoot your headset issues. If your headset is still under the one year warranty against manufacturer defects, then we can provide a replacement unit if needed. Please have proof of purchase for warranty claims. Thanks...
Answered by RIG Gaming
Q: Questiondo you need dolby atmos for these headsets or can they just be used as a regular headset just curious thinking of buying one from a friend but not wanting to do the atmos subscription?
Asked by jg1992.
- A:Answer It is optional
Answered by itsme
Q: QuestionI can hear the game perfectly fine but I can barely hear me friends while In a Xbox party with them I am not sure how to change the volume to make it louder for the party volume. I would like to know how to make the party chat louder through the headset.
Asked by Peter.
- A:Answer Go to audio settings, there will be a setting that lets you scroll between game and party chat and/or player volume. Scroll it towards the party chat volume (It will look like a person) and it will let you hear your party better. Hope this helps you!
Answered by Anonymous
Q: Questionwhere is the volume and how much is the dolby app?
Asked by Nick.
- A:Answer Dolby app is free and included (as a code) with your purchase. Volume is controlled on the know that connects directly into the controller. Further volume can be customized on the dashboard. Just hit the Xbox button on your controller, tab over to volume controls, and mix the audio till your heart's content.
Answered by Joshua
Q: QuestionJust bought this headset today - I noticed I cannot tell direction of sound as well as on my old set - am I correct in that the wired ear cover goes on the right side?
Asked by neatfreak46.
- A:Answer Wired ear goes on your left so that the mic can come out in front of you.
Answered by Anonymous