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Customer reviews

Rating 4.2 out of 5 stars with 987 reviews

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  • Value

    Rating 4.1 out of 5 stars

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    Rating 4.1 out of 5 stars

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    Rating 4.4 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers value the RIG 500 PRO HX headset's superb sound quality and comfortable, lightweight design. Many appreciate the convenient retractable microphone and find the headset to be reasonably priced. However, some users report issues with the volume control and a lack of bass, while others experienced occasional connection problems. A few customers also had difficulty with the Dolby Atmos feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 987 reviews
  • Pros mentioned:
    Comfort, Microphone, Sound quality
    Cons mentioned:
    Bass, Volume control
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Comfortable, Great For Gaming, But Lacking Bass

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though the odd styling of this headset makes you look like an air traffic controller, it is very lightweight, quite comfortable (even for those with glasses), and though it lacks bass - the headset does an excellent job of simulating surround sound. ...You truly can hear the location of different sound effects within a game (especially helpful in shooters such as Halo, COD, PUBG, Fortnite, etc) For a headset that is more universally affordable than the many high end headsets from companies like Turtle Beach, this set holds its own and is definitely worth buying for budget conscious Gamers. Note: If you are a young kid, this headset will actually fit you well. Not only does the headband automatically adjust, but the earcups can snap into 3 separate locations to help ensure the best fit for those of any age. PROS: + Does a great job of simulating surround sound and is truly helpful for shooters (you can actually hear the specific location of certain sounds). + Comes with access to a Dolby Atmos app that does not appear to be available to other Xbox Live members. + Very Lightweight + Headband is easily adjustable - will fit heads of any size. (Will fit kids or adults.) + Comfortable to wear with glasses + Breathable Earcups + Volume Knob is easy to reach during game play & works well + Boom Microphone mutes when flipped upwards + Comes with an attachment to help mold the volume knob to either an Xbox controller, or a Playstation Controller + The headset does a great job of allowing Mic Monitoring (allowing you to hear your own voice while chatting) when adjustments are made to the Xbox audio settings. + The microphone & audio cables are removable Cons: - Lacks bass (especially noticeable when listening to music) - It is unclear what the included Dolby Atmos app actually does as it vanishes as soon as it downloads. You just have to have faith that it truly provides support for Dolby Atmos. - Poor style (they stick out quite far from the head) - Built entirely from plastic. This keeps the weight down, but also means they are more likely to break. - Customization options are not widely available and feel like more of a gimmick - Volume needs to be turned up all the way (unless you increase game volume in the xbox settings - which leaves a white noise when there is no game audio playing). - Ear cups are rather small. If you have large ears, gauged ears, or wear earrings, you may find them uncomfortable near the bottom of your ears. - Microphone has to be bent close to your mouth so players can year you well - which is fine, except that when you fold the mic up to mute - the mic then hits you in the face. You can bend it out of the way, but then you have to re-adjust every time you bring the mic back down for use. Important: If you do not hear any game audio when you plug in the 3.5 mm cable, you may need to remove the rubber adapter that molds to the controller's shape. If this rubber piece isn't in the perfect position - it won’t allow the plug to snap all the way in. Either push the jack further into the hole, or take off the rubber piece.

    I would recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hello and thank you very much for your thorough review! We really appreciate this feedback and will pass it along to our development team to be taken into consideration for future releases. If you need assistance at any point, please don't hesitate to contact Plantronics Customer Care at 855-765-7878 Plantronics

  • Pros mentioned:
    Price, Sound quality, Weight

    Rated 5 out of 5 stars

    Twice as Nice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were a great buy. They are so lightweight and have great sound. The price was very affordable. So good, we bought 2 of them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Microphone, Sound quality
    Cons mentioned:
    Volume control
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good headphones for gaming

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Comfy headphones. Very light and barely noticeable once you have them positioned right. The ear cups make a nice seal around your ears and do block out a fair amount of ambient noise. The microphone is super flexible and can be positioned easily, or removed if you just want to have headphones. The Dolby Atmos feature is pretty cool, but until it's adopted by every game and movie, it's hard to call it a selling point because there aren't a lot of Atmos sources at this point. The volume dial is convenient, but.... Cons: The master volume is relatively low. I've turned it to the maximum setting on the dial and it only gets to what i would call a normal volume. Maybe I just need more time to work with them, but until this point I can't figure out how to make it louder. I don't want to deafen myself, but I can tell these 'phones could pack some punch and I'd like to hear it in some instances. Without getting to hear them a little louder, it's hard to rave about the sound quality as it has sounded a bit muddy in my initial tests. Maybe more oomph would bring out the highs? Lastly, the packaging isn't anything that makes you feel like you're unboxing something special, but that's the tiniest of gripes and doesn't factor into my star rating at all, just something I thought when opening it (shown in images). Verdict: they do sound good, are incredibly comfortable to wear, and have some cool features so I would recommend. If they were louder and were slightly less muddy sounding, I would give them the 5th star.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Microphone, Sound quality
    Cons mentioned:
    Volume control
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Light, comfortable, crisp clear sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are a bit bulky looking, but light weight and super comfortable. Sound quality is amazing, but when playing through my Xbox controller did not seem to get as loud as I could get them with my PC or phone. The unique 3.5mm volume knob is perfect for playing with a controller that has a 3.5mm connection as the little adapter keeps the plug in place so that you can easily control the volume with your thumb However, you need to remove this little adapter if you intend to use it on any other device and trying to control the volume with the knob is a bit more frustrating as it will rotate the plug if you don’t manually hold it. To mute the microphone, all you do is flip it up out of your way. These headphones are designed to be worn for extended gameplay sessions. The ear cups sit comfortably around the ear, have decent noise isolation and the part that touches the skin is cloth to prevent that sweaty feeling some others leave. The headband automatically adjusts to your head and the ear cups detach so that you can adjust to three different levels to find the perfect comfort level for you. In comparison to the slightly more costly PC version they are essentially the same headphones. The only differences being that the HX are made of plastic instead of metal, the headband cloth is fabric instead of a leather like material and the type of detachable wire. The HX, due to being made with more plastic, is slightly lighter, but not very noticeable as the headband is what actually supports the weight. Being plastic may make you worry about breaking, but these are extremely flexible. I put some real stress on them and was amazed at how much they flex. One thing they advertise is the ability to change and remove parts, but nothing comes included to interchange. The only technical difference between the different versions is the wire which is standard 3.5mm on each end and easily interchangeable. As for Dolby Atmos, you can hear the difference once you enable it. The included code gives access to use Dolby Atmos with headphones on any Xbox and Windows 10 PC that you use your Microsoft account. On a PC it is referred to as Spatial Audio. The app gives a 30 day free trial, but with your access code you save about $15. Though it appears as if it just gives you an app that has some demo videos, you have to go into your audio settings to enable Dolby Atmos for Headphones to get the true experience. Once enabled, the Dolby Access App isn’t much more than a way to demo the clarity of sound.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 2 out of 5 stars

    Good at start then it falls apart around ears

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, comfortable and easy to use. My son is on his second set because the covering on the foam keeps coming off. I also use a set of these as well, but mine are about 6 months old. He does not want another pair because he said it's too irritating when the ear pieces come apart. He wants to go back to Turtle Beach.

    No, I would not recommend this to a friend
    • Brand response from Nacon Team
      Posted .

      Hi Greg,
      All RIG headsets are covered by a 1 year warranty coverage against any manufacturer's defects. If you are under warranty and need a replacement, please contact RIG Customer Support via email at [email protected] or via phone at 1-833-622-6687. If you are outside of that 1 year warranty, we do make replacement ear cushions available at cost. Just make sure they are from RIG Gaming and not other sellers who may be selling used parts. They will be listed as "RIG 500 PRO Series Replacement Dual Material Ear Cushions - Pair" with RIG Gaming as the seller. Thank you for choosing RIG Gaming products... nacon-fr

  • Pros mentioned:
    Microphone, Sound quality, Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great gaming headset

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One major factor I consider in a headphone is how well they fit my head and how they feel. The RIG 500 PRO is for sure a comfortable headphone and even during long-term use. The entire headset is very lightweight and the ear cushion is very soft. The headband is self-adjusting and ear cushions can be adjusted to three positions, depending on person head size. The volume can be easily controlled by turning the dial/knob at the end of the aux wire which connects to the controller. The microphone turns on when lowering and off when flipping it upwards It does a good job of reducing ambient noise. The most important consideration of a headset is how well they sound. This new headset is a great improvement to the one I was using. It produces a sound that is more accurate and of a wider range. The sound overall is definitely high-resolution audio with little distortion. It improves the experience of playing live with my friends. I connected this headset to my laptop and smartphone it is compatible with those devices, even the mic works. Overall, I am very satisfied with this headset.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight
    Cons mentioned:
    Volume control
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Very good value, lightweight headset!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently got into PC gaming which meant moving my $300 Astro A50's back to my PC, thus creating a need for headphones on the Xbox One X. Enter the Rig 500 Pro HX's. The price point of $79 is a good price point considering the value that they seemed to provide and the fact that I don't often use a headset while gaming except on the occasional chance when I play a team game with some friends. The Rig 500 Pro's showed up at my doorstop and I immediately tore open the package and began setting them up. Setup was about as easy as it gets, take the headset out of the box, connect it up to your controller, redeem the included Atmos code in the Xbox store and then go through a guided setup from Dolby to configure your new headphones (note: if you have a Dolby Atmost receiver you can also use this code to configure Atmost on your receiver as well). But first I would be remiss if I didn't mention three things that are very impressive about these headsets and these are a few things you don't even need to put them on to know: 1. They are very light and do not weigh much at all!! I mean they may look like they're built like a tank or whatever but they barely weigh anything at all and are very light. 2. There is an adapter in the box for you to be able to use these with the PS4. 3. There is a way to use these with the PC, simply buy a cheap line to line stereo adapter and they do work on the PC. Now getting back to the headset itself, upon putting them on my head initially I found the headset a little tight so I took them off and used the simple reconfig they have on the side to make them tighter or looser. If you look at the pictures of the headset you can see 3 notches on the side, you simply pull the headset out of the notch and move it up or down and then match it on the other side to either create a tighter, smaller headset or a more wide open, larger headset. It is very simple and easy to use and once I moved one notch down the headset felt very comfortable. After a few minutes I was in the Dolby app going through the demos and was very, very impressed. I'd highly recommend you check out the demos in which you walk through the woods or the World of Warcraft video if you want to be blown away by just how fantastic Atmos can sound. Unfortunately Atmos is fairly limited in the real world but I knew just the game to test it with and that is Assassins Creed Origins. Firing that game up and going in was very impressive. In games the headset gets very loud. The sound is very clear and I disagree with some reviewers that say these do not have enough bass. In my opinion too many headsets and headphones are boomy and muddled with an over abundance of bass. I think that is what many people today, especially younger people, expect to hear. This headset has proper bass. Now with that being said this is a headset designed to use with games and it sounds excellent across the board with games but with music your mileage may vary. It's not an audiophile headset and if you just want to game and listen to some music it'll do just fine (and that is exactly what I do when I relax) but it's really meant more for games and not just sitting around listening to music. One other thing to mention: these do have an in-line mic monitoring. I've seen some folks say it doesn't and there's nothing in the ads or on the box saying it does but it is in the Xbox settings. If you're not familiar with what that is, it is the ability to hear yourself speak when you have the headphones on by the mic feeding back what you say. That way when you have the headset on you aren't speaking too loudly to others because you cannot hear your voice. And speaking of which, I did play some Madden with some friends and all of them said they could hear me perfectly fine so the microphone seems to work pretty good, no crackling, buzzing or anything of that nature. The only real cons I can think of are twofold. First, the music volume control that plugs into the Xbox One controller is kind of strange in that when you go to adjust it once you reach the maximum volume if you turn it just slightly more then whole thing comes out of the controller. It needs to somehow stay in the controller a little better. My advice is to max out the volume on the actual controller via the headset and use the Xbox volume control to adjust your volume. The second, and last, con I can think of is that my ears can sometimes get a bit warm in these. However, I have always had that issue with just about any set of headphones or headsets so I think that's just me. I have never gotten overly hot though enough to be bothered and have gamed for hours at a time using these so I don't think this is a real con for most folks, but worth mentioning. I'd highly recommend these to anyone looking for a good, across the board, set of gaming headphones to use on your Xbox One, PS4 or PC. No they aren't the same quality level as my Astro A50's but they are going to work great for most people. They are an incredible value and I wouldn't hesitate to recommend anyone to go pick up a pair. HIGHLY RECOMMEND

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Bass
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great bang for the buck...

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    (all feedback is based mainly on their price point ie "Great" for $80. These up against a $300 model while not being terrible, they aren't going to compare) Pros: - great sound -- while not being all that heavy on the bass, the mids and highs are ear piercing and fill the soundstage very nicely. Nothing I played sounded "tinny" or upset my misophonia. (look it up) - quality materials used -- these are far from being heavy, actually they are surprisingly light for how nice they feel in your hands. Looking at them and feeling them you think they are going to be sort of hefty, but they are very light. I would be worried about durability in this regard, but everything looks and feels to the touch to be of a high quality, so I don't think it will be an issue. - feels very nice after long periods of time -- played for a few hours, my daughter played for a few hours...and each of us agreed they were extremely comfortable after using them. - mic quality -- excellent job of only picking up what the user wearing them is saying/doing. There's next to ZERO ambient noise filtering in. My daughter played in one room, I in another, and while she was talking to me on them I couldn't here any of the other kids in the room playing. If I couldn't hear all the ruckus through the wall after removing my own headphones, I would have thought she was in there by herself. Cons: - how it plugs into the controller means the cord faces up instead of down (see photos) when using the keypad. You can remove the rubber grommet and get the cord out of your way, but that grommet is what keeps everything in place when using the volume adjustment knob which is attached to that area of the cord. Not a huge deal, as the keypad has it's own volume controls, but I'm pointing it out all the same - I'm really splitting hairs here, but I would have preferred a little more bottom-end to the mix. So, if you are someone who absolutely REQUIRES bass bombing away at your ears, likely not going to cut if for you. I'd give these 5 stars, but each of the cons listed deducts 1/2 a star which leaves us with a *very* strong 4-star gaming headphone.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Bass
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Comfortable, Good Audio, Chats Well. App D/L.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Plantronics RIG 500 Headset is a very comfortable headset, I have been using it for over the last week during all of my gaming sessions. Controlling your audio is very basic on the headset its, flip up the MIC to mute and toggle your volume at the end of the cord where the 3.5mm jack plug in. Note that this only toggles your overall volume level, if you would like to adjust your Game/Chat volumes, you will need Open the guide, toggle over to the settings section and select audio. I play with the same bunch most of the time so I have not had to make any adjustments so far, but it would be nice if i was implemented into the headset some how. I have had a few long gaming sessions and the headset is very comfortable, the ear cushions do fit around my ear and the cloth portion is what is pressed up against your head. The ear cups do come out, allowing you to adjust the height of the headset, which allows you to adjust them to your head size. The audio of the headset sounded a little funny, kinda flat, when coming from my previous gaming headset. However once I redeem the Dolby Audio code and configured my headsets audio output to this option it sounded quite a bit better. As some did mention, when you redeem the code, an app does download but does NOT show in your Apps after. Simply search for the Dolby Access App on your console. On a side note, the rubber bit around the 3.5mm jack does come off, included is one that would fit the Playstation 4, which is convenient for those who own both consoles. This headset has been reliable, no audio crackling and no one has complained about my volume in chat. The audio could be a little better in bass, however at this price point, this is a great option and something I could comfortably suggest to anyone looking!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ELITE! Twitch.tv/uncleshepherd

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset I’ve ever had! Definitely has taken my gaming to the next level! Follow my Twitch Twitch.tv/uncleshepherd

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Superior Sound, Companion App

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones offer superior sound quality and comfort to other headphones I have used in the past. This product was neatly packaged and very easy to unbox. All items were individually wrapped and had their own space in the packaging; everything was very well organized. The instructions for assembly were very easy to read. The microphone piece snapped into the headphones with ease and the instructions very clearly defined how to adjust the headphones for comfort. The unboxing and assembly took no more than 5 minutes. Once plugged into my controller, I was initially confused as the volume didn’t seem to go very high. I knew, per the instructions, that I had turned the volume knob to the highest setting. I had to look in the settings of my console to discover that I needed to adjust the volume through a menu first. Once I did that, the volume was appropriately loud. This menu step was not covered in the instructions. Also, this product came with an offer and code for a companion app. I thought this was just an advertisement for something else and paid no attention to it. It wasn’t until I did some online research that I discovered the companion app could be downloaded and would increase the sound quality even further. I wish this was more clearly communicated within the package as the offer/code appears like just an advertisement most people would throw away. Once I had adjusted my console settings and downloaded the companion app, I was ready to play some games. I tried many different genres; football, third-person action games and open world games. I was astonished at how much better everything sounded. Everything from music to voice was crystal clear. The bass was deep but not overpowering. I was most impressed with the directional sound that mimicked true surround sound; characters and environmental effects really sounded like they were coming from all around you. I also really liked the noise cancelling effect of the headphones. I had a dehumidifier running in the basement that I usually turn off when I play games as it is too loud and distracting. With these headphones on, I couldn’t even tell the dehumidifier was running. The headphone are also very comfortable and lightweight. After a while, I almost forgot I was wearing them. Overall, I found these headphones to be a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great quality at an affordable price point

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headsets replaced a well worn set of Turtle Beach Ear Force X01’s that eventually succumbed to a bad connection that affected both sound and talk. We found a great successor. The headset has a remarkably comfortable elastic headband that wraps your head nicely and keeps the headset locked in place pretty well, which is settled in to a rigid plastic skeletal frame that feels surprisingly sturdy for the material. A lot of flexing and testing on the joints and stress points, with no apparent affect. Love the black and gold colorway/scheme, makes the overall appearance pretty sharp. The ear cups are adjustable, with three slots to shift the cup higher or lower, depending on the size of your melon (which is a great feature, as my son and I sport some pretty big skulls). The cups each boast a removable snap in memory foam cushion with covers/sides made of soft leatherette that does a pretty solid job with noise cancellation, and the material wears pretty comfortably over long periods of time without feeling hot or heavy. This, coupled with the lightweight frame make for a pretty head-friendly unit that either of us barely noticed after pretty long durations of gaming. The sound is very good out of the box, with 50mm drivers and a very good neutral feel (very solid midrange tonality, but a little light on bass. Heavy bass isn’t my preference and I am not using these to listen to music, so this range is pretty much right up my alley). Tthere is very little distortion at full volume, which is also a plus since I like it loud as a part of the gaming experience. Playing our normal fare of CoD, Destiny or Fortnite provided ample opportunity to test out locations of sounds and varying volume based on same, and you get a really solid feel of 'dropping in the environment' with the ability to flesh out directional sounds pretty easily. The Dolby Atmos app on Xbox One, which we were provided a free download code for in the box, was a pretty amazing upgrade and experience. Although we only own one title at this time supporting Atmos (AC: Origins, and going to buy GoW4 as well shortly!) I tested the headset prior to installing Atmos as well as after and the difference was pretty stark, this will definitely be a game changer when it becomes more prevalent across the XB library. I like the boom mic design, it folds up and out of the way and mutes for solo play, and positions pretty well when dropped for optimal sound. Teammates and friends indicated the mic quality was pretty good and my voice was crystal clear, and they weren’t getting any real background noise while playing. Considering how much action goes on in my house around the gaming TV, that was definitely a plus. It does unplug from the headset, but I use the headset strictly for XB gaming and it folds up and out of the way, I don’t much see the need to take the stalk out in this situation. The connect point is pretty strong, took a bit of work to get is disconnected, but I felt secure about the strength of the connection, that is where most headsets fail first for me and I start hearing teammates complain I am breaking up in chat. The connecting cable is a simple one cable design with an interesting volume knob feature at the connect point- I do like this, but it felt oddly fragile at first. I did get used to it and felt less inclined to break it, I’ve always been used to inline controls (mute/volume) so it is more me than the design, but it works well for XB gaming. Somewhat underwhelmed by the overall build of this part, but as a tether to an XB controller, it works and is a pretty lightweight connection experience. You could definitely find higher end headsets out there at a considerably greater price point, but these feel like they pack a lot of solid bang for your buck at the range they sell in, and overall I think you would be hard pressed to find much better here. We as a family own quite a few 3.5mm gaming headsets for our PCs, ranging from lower price point Logitech G430s, to Corsair Cloud Revolver S and my own Astro A40s; with our various points of reference across cost/build quality spectrum, this headset weighs in pretty well and they hold their own, a solid investment looking forward to many good gaming hours ahead with them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent Gaming Headset

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will start off my review with what is most important here. The audio. This headset provides crisp, clear, immersive, and detailed sound stage. I was blown away by the level of detail I didn't even know I was missing from the games I play often! This headset requires an initial setup which included downloading the Dobly Atmos app from the Microsoft Store. The headset comes with a code to redeem as this app costs money if you don't have this code. This app allows you to set "Dolby Atmos" audio as en output option on the XBOX. Atmos is Dolby's new object based immersive audio experience where sound comes from all directions. This headset has many tiny speakers inside each ear cup that are used for this experience. Once enabled, and when playing a game that supports Atmos, you feel like you are in the center of the games universe. The highs, lows, and mids are all present. explosions boom, voices are sharp and clear, and everything in between. Gravel from the tires of Forza Motorsport 7 all the way up to subtle birds chirping from a far and high distance in Fortnite are breathtakingly detailed. The headset itself looks extremely bulky and is quite large. However, when placed upon your head, and over your ears, the cups are made of very soft material that becomes unnoticeable after a couple minutes of wearing them. There is en elastic band that sits upon the top of your head that allows for perfect fitment for all types of head to ear ratio sizes. It does a fantastic job supporting the weight of the headset to eliminate any fatigue. The 3.5mm audio jack fits tightly inside the XBOX controller. Be sure to press firmly to ensure this is fully seated. The first time I had mine ever so slightly pulled away and the XBOX failed to pickup the headset properly. Once I gave it a firm push all was good. There is an audio dial on this 3.5mm jack that allows for adjusting of audio with simplicity and ease of a thumb twitch. This is fantastic for time when things get a little too loud or quiet. Make sure that the audio is turned up to 100% within the XBOX settings itself for headset audio to ensure when crank up the dial, you are getting the maximum output you would intend. Otherwise "max" can sound very quiet and frustrating.The 3.5mm jack is also detachable from the headset for either making replacement easy if you should break the cable, or to swap out with alternative jacks for other devices as the one that comes with this unit is specifically designed to fit the contour of an XBOX controller. The mic is detachable as well. The mic supports either an up or down position. Down means it is ready to pickup vocals from you. Up position mutes the mic, this is extremely easy to flip and makes muting the mic very simple opposed to the default pressing a button on the default XBOX packaged mic. Friends claim my voice was extremely clear and due to the noise cancellation of the mic, they cannot hear any audio going on externally from my end making only my voice heard. Plantronics knocked this headset out of the park. I recommend this to any gamer. If you are an audiophile, you will instantly appreciate the clarity and detail of this headset. if you are not such an audiophile, this may even make you become one when you realize what you've been missing out on.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Built Super Ligh

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great gaming headset with a solid built quality with a futuristic look, and best of all they are very light. They also very comfortable, and it produce pretty good quality sound with good bass. The setup is a breeze pretty much plug and play. One thing you have to make sure you to adjust the headset volume and mix settings on the Xbox if not it will sound little low. The Atmos objective dispersion sound was indeed pretty good, but I was a little skeptical not sure if is me because I do have a 7.2.4 Atmos setup in my gaming room so I can pinpoint exactly where the sound coming from, mostly use the head set to chat, and when everyone in my house is at sleep. I said this before but I am very please how light these things are especially if you game for hours you will not mind at all. The headset size adjustment preset is kind of limited, compare to my other gaming headset I own. Also, to note that the mute button is not in the same place with the volume knob, which kind of awkward to do these two functions in two different locations, compare to others where you can adjust the volume and mute in same place. Players with big hands may bump the volume knob as is kind of big for the locations is in, but it does feels good and natural to adjust the volume from there. In the box it comes with the headset, mic, 3.5mm cable, manual and the Atmos code which you redeem on your Xbox. Overall for the price point, the ability to have Dolby Atmos built in, great quality built, and comfortable light weight you can’t go wrong with these headsets. Pros: Light weight Quality Built Dolby Atmos Sound Cons: Adjustment Presets Mute/Volume Different Location

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Microphone, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A headset you can wear for HOURS!!!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to get the edge on the competition you’ll need a good set of headphones like these. Being able to pinpoint were a sound came from is most times the key to victory. Not only am I happy with the sound from the 50mm drivers, But they are super comfortable. I had no issue gaming with these for hours at a time. And my ears ever got to hot and sweaty like my last set. They have a flexible yet sturdy frame. With 3 slots to adjust the earpieces to your liking. And just flip the mic up to mute it. The inline audio control is nice and easy to use. Side note I did have to adjust the volume setting for headphones in the settings control on the Xbox just once. From the sound quality to the comfortability and built quality I am very happy with the RIG 500 Pro headset.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Poor Quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the sound quality was good the ear cushions on both sides separated in less then a year. It appears they were not replaceable.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hello and thank you for your review on our RIG 500 PRO headset, however, we are sorry to hear about your experience. As with any complex consumer electronic device, this unit is at risk from any number of environmental stressors that can affect the longevity of the product’s life cycle. There can be many factors influencing the performance of the headset and each case will mainly depend on their use. If the ear cushions of the headset are damaged, it will be best to replace the unit. Please note this model does count with spare ear cushions and can be purchased through one of our authorized distributors/re sellers: 212756-01. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance. plantronics

  • Pros mentioned:
    Comfort, Price, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Quality Sound and Feel

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this item for about a week and the feel of them are great. The ear cups feel like I have pillows on the side of my ears and the band that goes over the top of the head are also soft. The sound especially using the dolby atmos feature with xbox it brings the game to you. I'm really digging these headphones and I'm glad that I got them. I would recommend thee to anyone that wants to use a set of good gaming headphones. If I ever need a replace set of headphones I will buy another pair of these especially for the price it is not that bad.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great mid-level headset

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re still using a basic, one ear, Xbox headset, it’s time to upgrade. You can spend a ton of money on a top of the line headset that might have a couple better features and hope it doesn’t break, or get this headset that’s low risk and high reward. Plantronics put together a solid mid-level headset. The audio quality is great, set up, use, and muting are all very easy, and most of all the headset is both light and comfy. The two biggest cons are that the headset is corded as opposed to some more expensive models who may be cordless. Additionally, the way that the microphone plugs in forces you to keep the microphone on the left side of your face, you can’t opt for which side you prefer. Note as well that this uses the headphone jack on the bottom of the Xbox controller. This shouldn’t be a problem for the vast majority of gamers, but those who have launch era controllers, will not be able to use this as those controllers came without a headphone jack.besides that, the headset is great and definitely recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good but Not Great

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones arrived in great shape. They were very easy to setup right out of the box and like most other electronic-oriented products, come with a fairly detailed quick setup guide. I must say that they are what I would call low profile because they are not massive or bulky in size, but rather quite light, comfortable and fit well on the head. In my opinion, not only is the sound experience important, but there must be satisfaction with the aesthetics and general ease when wearing them. If you would buy a great looking pair of shoes that pinched and hurt your feet they would stay in the closet, no matter how on trend they might be. I believe that this headset would be great for beginning to mid level or hobby gamers, but advanced gamers would probably want the ability to control the game sound separately from the gamer to gamer volume. I think that this does satisfy the spot between form and function and cost.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Very impressed!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are absolutely awesome, extremely comfortable probably one of the most comfortable headphones/headset I’ve ever used. I gamed for at least an hour and half with them on and they didn’t bother me at all. So unlike other headphones/headsets the frame is replaceable (modular), I think this is what makes them so comfortable to me. The headband or whatever it’s called is a very soft fabric. Really good sound both the game sound and voice sound of other players. No echo effect or anything like that on my end when playing COD WW2 on live. I really like the volume control on this also, it’s a round dial where it plugs into the controller. I personally prefer this over the inline controls or on ear controls of others, as its easy to adjust the volume while gaming. I think for the price tag Plantronics hit one out of the park with these. HIGHLY RECOMMEND!

    I would recommend this to a friend
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