“Mic consistently cuts out at random and my friends cant hear me for minutes at a time then it will work again out of no where , I've tried unplugging from my pc , un plugging the mic and the aux cord and nothing has helped I know my pc isn't the issue”
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Hi Bloodshotexe, Did you remove the RIG audio dial sleeve before plugging into the PC port? The RIG 500 PRO HX comes out of the box with XBox controller sleeve in place. That needs to be removed for use with PCs. For PS4 controllers, there is a separate sleeve included in the box. If you need additonal assistance, you can reach RIG Customer Support via email at support.us@nacongaming.com. Thanks...
Sorry, there was a problem. Please try again later.Hello Bloodshotexe, Here are a few things you can try: • When using the RIG audio dial cable with a PC, make sure you have removed the console sleeve (XBox sleeve was pre-installed) • Disconnect your headset, and reconnect your headset. • RIG 500 PRO HX has a flip-to-mute microphone; so make sure its all the way down when you want to be heard and all the way up when you want to mute the mic. • Ensure the 3.5MM plug is pressed all the way into the connector on your PC or laptop. Applying additional pressure until you hear a “click” is sometimes needed. • Make sure the microphone boom is connected properly to your headset by, first, removing it and, then, reinserting it into the earcup. Make sure the orientation of the base of the boom is correct and the 3.5MM plug is pressed all the way into the connector on the earcup. • Check that the microphone boom tip is facing your mouth and not twisted. Refer to your user guide and product images for proper orientation. • Try using the headset to make a phone call or voice recording on any other device compatible with a 3.5MM corded headset just to be sure it's not a PC issue. • Check the audio settings on your PC and make sure your input or default device is set to headset or external mic. We hope this helps solve your issue. If you need additional assistance, you can reach RIG Customer Support via email at support.us@nacongaming.com. Thank you...
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