“My son just got headset yesterday and the one ear is not working now. Please help!!!”
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I would return them. I have had the same problem and i ended up returning them. you end up getting a bad one. I have had a couple bad ones....
Sorry, there was a problem. Please try again later.Hey! We're sorry to hear about your experience with your unit. There are a couple of things you can try in order to troubleshoot it. Please make sure that the rubber sleeve is set according to the appropriate gaming console. You might also want to test it with a different controller or device (mobile phone/tablet) to isolate the cause of the issue. If you get the same results, then most likely there is an actual problem with the unit and it is best to replace it. You should be able to replace it through your vendor if you've purchased it recently. In case you are no longer able, you can submit a claim through our website. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have other questions!
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