Questions & Answers

Q: QuestionI lost the bleutheut reciver and i cant conect i again what do i need to do

Asked 5 years ago by gameStreamer2019.

• A:Answer Hi! We're sorry to hear about your experience. We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]

  Answered 5 years ago by PlantronicsRepresentative

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Q: Questionis there any place where i can buy the receiver part that connects the headset to my xbox anywhere?

Asked 5 years ago by haveagooddat.

• A:Answer Hello! We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon if you are in need of support.

  Answered 5 years ago by PlantronicsRepresentative

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Q: QuestionIs the optical cable optional? Or is it required to use the RIG 800HD that I buy one?

Asked 5 years ago by Jim.

• A:Answer Hi! We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon if you are in need of support.

  Answered 5 years ago by PlantronicsRepresentative

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Q: QuestionWhat kind of audio optic cable are you suppose to buy to make the channel mixer work? is it audio optic one side and USB on the other?

Asked 5 years ago by Cab.

• A:Answer Hi! We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]. For us in Poly, it has been a sincere pleasure to have you as our customer.

  Answered 5 years ago by PlantronicsRepresentative

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Q: QuestionHi. I want to ask. I bought this headphones from my friend, but he told that wireless receiver is not working. Do i need only original receiver or i can buy something cheaper? Cause i can't buy this thing in my country, only deliver from other countries.

Asked 5 years ago by Eziukas.

• A:Answer We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]

  Answered 5 years ago by PlantronicsRepresentative

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Q: QuestionMy brand new rig 800 hd headphones do not charge. Please help?

Asked 5 years ago by Anonymous.

• A:Answer Hello! We're sorry to hear this. ? Did the packaging present any tear or evident tampering? Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. Please make sure you're using a 5 volt wall charger for optimal performance. You might also want to try a different micro-USB cable to isolate the cause of the issue. If you still get the same results, please try the following process: Set the Power-switch to the "ON" position. Connect the headset to the charger using a power-source with 5V output. The headset should cycle through the "power on/power off" voice prompts and showcase an indicator light soon after. We recommend to let the headset charge for 4 hours afterwards. If the headset is unresponsive, disconnect it from the charger, move the power-switch to the "off" position and attempt to power-on. If the issue persists, please return the product to the place of purchase.

  Answered 5 years ago by PlantronicsRepresentative

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Q: Questionmy headset dongle wont connect to my nintendo switch but when i connect t ti my dads xbox 1 it works. pls answer as soon as possible

Asked 5 years ago by DruggoKolo.

• A:Answer I bought this as a gift and he said his worked fine. I recommend contacting technical support.

  Answered 5 years ago by JulesVerified Purchase

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Q: Question1 year of light use and Headset will no longer turn on. Head set has been plugged in probably for a month straight, battery should be full charge. Any idea why the headset will not turn on, even while it is charging?

Asked 5 years ago by Brad.

• A:Answer Hi Brad, we're deeply sorry to hear this. Please note once the headset is fully charged they stop receiving power though it is not ideal to leave the headset charging for 30 days straight. In order to extend the battery life of our products,(if storing your headset for an extended period of time), we always recommend to discharge it to around a 40 to 50 percent charge. Lithium ion oxidizes at its highest rate if the battery is fully charged, which leads to quicker deterioration. To troubleshoot your unit, Set the Power-switch to the "ON" position, then connect the headset to the charger using a power-source with 5V output. The headset should cycle through the "power on/power off" voice prompts and showcase an indicator light soon after. If the unit still doesn't respond, please try using a different micro-USB cable to isolate the cause of the issue. If the headset is unresponsive then there might be an actual problem and it is best to replace it. If it has been a few days or a couple of weeks since you've purchased this unit, you might still be able to replace it through our website as long as you have a copy of your receipt. Thank you for bringing this to our attention. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact for further assistance.

  Answered 5 years ago by PlantronicsRepresentative

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Q: QuestionHi the headset wont connect and just says "headset not connected" what should i do?

Asked 5 years ago by eskimoboy.

Q: QuestionDoes it work on nintendo switch

Asked 5 years ago by Salad.

• A:Answer No. This version is PC only.

  Answered 5 years ago by Sargeant002Verified Purchase

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Q: QuestionDO NOT BUY. DO NOT BUY. These headsets have a bad problem with the charging and if you look up there are hundreds of reviews where the Headset malfunctions and will not charge. You would think you would be getting quality for a headset 125$+ not this POS

Asked 5 years ago by Mike.

• A:Answer I can't speak on the charging issues I've had the headset for about a month and haven't had any issues yet

  Answered 5 years ago by DrobVerified Purchase

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Q: QuestionSo I bought a new 800hs headset for my ps4 and I can't prioritise game audio over party audio as advertised. When I go to turn the game audio up, the overall volume goes down, both party and game.

Asked 5 years ago by Nate.

• A:Answer Hello there! We are sorry to hear that. In order to increase or decrease the game and chat volume, you will need to adjust the top headset dial. To increase or decrease the master volume, you will need to adjust the bottom headset dial. Please note that for the PS4 (slim version), you will need to set the top headset dial in the middle; game and chat remain balanced. Use the bottom headset dial to increase or decrease the master volume. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

  Answered 5 years ago by PlantronicsRepresentative

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Q: QuestionDoes this headset work wireless for XBox as well?

Asked 5 years ago by Anonymous.

• A:Answer Hello! Please note this version is for PC's only. If you would like to use the headset with both your PC and Xbox, we will recommend you to get the RIG 800LX version. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you have further questions.

  Answered 5 years ago by PlantronicsRepresentative

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Q: QuestionDoes the 800hd work for xbox one x or is it just for the pc

Asked 5 years ago by Bill.

• A:Answer Can work for both

  Answered 5 years ago by JayOneVerified Purchase

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Q: QuestionHow do I connect the headset to the Xbox 1

Asked 5 years ago by Compton.

• A:Answer Hello! Please note the RIG 800HD model is for PC's. If you would like to use a gaming headset with your Xbox we will recommend you to get the RIG 800HX or RIG 800LX model. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

  Answered 5 years ago by PlantronicsRepresentative

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Q: QuestionWill these work on an HP laptop with windows ten for work purposes read email etc, not gaming?

Asked 5 years ago by jzang.

• A:Answer Hello! Yes, the RIG 800HD headset is compatible with PC's. The only thing we will recommend you is to make sure the headset is selected as your default device under your PC audio settings. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance or have further questions.

  Answered 5 years ago by PlantronicsRepresentative

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Q: QuestionPurchased the RIG 800HD - Basic question - Can the headset be used while charging?

Asked 6 years ago by Ratt.

• A:Answer Hello! Yes, you can use the headset while charging, however, it is not something we recommend doing for safety reasons.Please feel free to reach out to our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you have further questions.

  Answered 5 years ago by PlantronicsRepresentative

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Q: QuestionJust purchased these head phones and it did not come with a Dolby Atmos activation code. I saw it was advertised on the box, but I did not receive one. Are these headsets suppose to come with an activation code?

Asked 6 years ago by GFrank.

• A:Answer Hello! We are sorry to hear that. Yes, the RIG 800HD model counts with an activation code for Dolby Atmos. If you just purchased the unit, the retailer should exchange it for you (depending on their return policy). If for some reason the retailer is not able to help you with this, we might be able to provide you with a new code. Please feel free to reach out to our Customer Care Team at 800-985-9815 if you require assistance.

  Answered 5 years ago by PlantronicsRepresentative

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Q: Questionhow good is the sound quality for the mic

Asked 6 years ago by wolfhead123.

• A:Answer Hi! Please note this model of headset counts with an adjustable noise-cancelling microphone to ensure your teammates hear you loud and clear. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

  Answered 5 years ago by PlantronicsRepresentative

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