Questions & Answers

Q: QuestionWhat is the video resolution of this camera?

• A:Answer This camera boasts a 2K (1440p) video resolution, providing clear and detailed footage.

Q: QuestionHow is this camera powered?

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - Black

• A:Answer This camera is battery-powered, offering flexible placement options without needing a nearby outlet.

Q: QuestionCan I talk through the camera?

• A:Answer Yes, the camera features two-way audio communication, enabling you to speak with someone through the camera from anywhere.

Q: QuestionWhat is the video resolution of this camera?

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - Black

• A:Answer This camera boasts a 2K (1440p) video resolution, providing clear and detailed footage.

Q: QuestionDoes this camera offer continuous recording?

• A:Answer Yes, the Outdoor Cam Plus offers 24/7 continuous recording to capture all events. A Ring Home Premium subscription, sold separately, is required for this feature.

Q: QuestionCan I talk and listen through the camera?

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - Black

• A:Answer Yes, the camera supports two-way audio communication, allowing you to speak and listen remotely.

Q: QuestionCan I connect this camera to other devices?

• A:Answer Yes, you can link this camera with other compatible Ring devices. When motion is detected, it can trigger other devices for enhanced security and recording angles. However, this feature requires a separate subscription.

Q: QuestionDoes this camera work with other Ring devices?

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - Black

• A:Answer Yes, with a compatible Ring Home Plan, you can link this camera with other Ring devices for enhanced security and coverage.

Q: QuestionDoes this camera have night vision?

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - Black

• A:Answer Yes, the camera is equipped with night vision and can see up to 20 feet in the dark.

Q: QuestionCan I record videos continuously with this camera?

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - Black

• A:Answer Yes, the camera offers 24/7 continuous recording with a Ring Home Premium subscription.

Q: QuestionHow is the camera powered?

• A:Answer This camera is battery-powered, offering flexible placement options without the need for an outlet.

Q: QuestionHow much is the Ring Home Premium subscription?

Asked 10 months ago by Retneprac.

• A:Answer Hi Retneprac. Thank you for reaching out to us with your question. We have listed the pricing for the optional Ring Home Plans here: The Ring Home Basic Plan includes video recording for one Ring doorbell or home camera, person and package alerts, video preview alerts, and 10% off select Ring purchases. The cost of the Ring Home Basic Plan is $4.99/month or $49.99/year. The Ring Home Standard Plan covers all home devices at one location, includes everything in the Ring Home Basic Plan, doorbell calls, extended live view, alarm cellular backup, and more. The cost of the Ring Home Standard Plan is $9.99/month or $99.99/year. The Ring Home Premium Plan covers all home devices at one location, includes everything in the Ring Home Standard Plan, smart video search, 24/7 recording, SOS emergency response, and more. The cost of the Ring Home Premium Plan is $19.99/month or $199.99/year. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 10 months ago by Ring

  
  Helpful (8)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow do you charge camera?

Asked 7 months ago by Anonymous.

• A:Answer Pull the battery out and charge the battery.

  Answered 7 months ago by Excited

  Helpful (4)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this work with a standard $99.99 plan just without the 24/7 recording? Meaning will it record when it senses motion and work that way with the $99.99 plan? Thanks!

Asked 1 year ago by PJPJ.

• A:Answer Hi PJPJ. Thank you for taking the time to ask this question. Yes, with the Ring Home Standard Plan, you can save, share and replay recorded videos of every doorbell ring, motion event, and live view event for up to 180 days. The Ring Home Standard Plan covers all home devices at one location, includes everything in the Ring Home Basic Plan, doorbell calls, extended live view, alarm cellular backup, and more. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 1 year ago by Ring

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I purchase a ring solar panel for this particular camera for it to charge the battery?

Asked 7 months ago by charge.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - Black

• A:Answer Hi charge. We appreciate the time you have taken to ask this question. Yes, the Ring Outdoor Cam Plus can connect to a Ring Solar Panel (USB-C). The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 7 months ago by Ring

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questioncan you use the solar charging panel on this? if so is it USBC ?

Asked 9 months ago by lou.

• A:Answer Hi lou. Thank you for your questions today! Yes, the Ring Outdoor Cam Plus is designed to work with our Ring Solar Panels. The port on the Ring Outdoor Cam Plus is a USB-C. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. It is recommended to place the Ring Solar Panel so that it gets at least 4 hours of light in a day. If any additional information is needed regarding your Ring Outdoor Cam Plus please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.

  Answered 9 months ago by Ring

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionThe camera is powered by battery. What battery? Is the battery removable and rechargeable? If so how is a second battery purchased?

Asked 10 months ago by birdman.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - Black

• A:Answer Hi birdman. Thank you for reaching out to us with your questions. Yes, the Ring Outdoor Cam Plus comes with one removable Ring Rechargeable Battery Pack. Additional batteries can be purchased from retailers such as Best Buy, or directly from our Ring website. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 10 months ago by Ring

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat is the coverage radius of one outside camera?

Asked 11 months ago by JAFO.

• A:Answer Hi JAFO. Thank you for taking the time to ask this question. The Ring Outdoor Cam Plus has a 160° diagonal, 140° horizontal, and 80° vertical field of view. Motion detection range on Ring devices is up to around 30 feet with the motion sensitivity slider at the maximum level. However, larger objects in the distance, such as vehicles, might still cause a motion alert. If you turn motion sensitivity down, this range will be lower. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 11 months ago by Ring

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWhen i install the app on my phone, does it offer 2FA for more security, incase someone steals my password? 2 factor authentication?

Asked 1 day ago by Steve.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - Black

• A:Answer Hi Steve. Thank you for your question today! Yes, the Ring app offers two-factor authentication for added security. When you attempt to sign in to Ring with two-step verification, we'll text a six-digit verification code to your mobile phone. This helps us verify your identity. Enter the verification code to complete the sign-in process. We only use this phone number to secure your account. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 23 hours ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this question