Questions & Answers

Q: QuestionCan it be hard wired to power

Asked 1 month ago by Anonymous.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer The camera can be hard wired, 120V AC adaptor has to be rated at least 2A to 3A for newer models, the output is a USBC cable, it can be plugged in the back of the camera (a small rubber cap needs to be lifted)

  Answered 1 month ago by AnonymousVerified Purchase

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Q: Questiondoes the ring camera get paid for by fetch

Asked 1 month ago by MatthewDamianDavis.

This question was asked about the related product: Ring - Outdoor Cam Plus, Plug-In, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Hi MatthewDamianDavis. Thank you for taking the time to ask this question. In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to join our community today! Thank you, Amilia from Ring.

  Answered 1 month ago by Ring

  
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Q: QuestionCan i safely turn this camera off/on and it still be ready to go when i turn it back on? or will i have to re-configure it each time i turn it back on? I plan on only turning it on when i leave the house.

Asked 1 month ago by ferf.

• A:Answer Yes, I have taken the camera down and charged the battery and reinstalled it without any problems. I do, however feel that there should be a better and more convenient way to take the camera out, recharge the battery and reinstall it.

  Answered 1 month ago by MisucguyVerified Purchase

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Q: QuestionSo, i plan on using the camera in my home when i'm not home. My question is, can i keep it powered off till i'm ready to use it, if i turn it on, will it be all set to go right away? or do i need to configure it every time i power it on?

Asked 1 month ago by Ferf.

• A:Answer All my cameras are battery operated and I use them all outside. All you have to do is make sure the camera battery is fully charged. I can sit inside my home and check all my cameras to see what’s going on outside from my iPad. I love every one of them and I have several. Hope this helps.

  Answered 1 month ago by KarenJaneVerified Purchase

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Q: QuestionI'm assuming to view the camera feed i need to install the app on my phone? Are these pretty easy to setup? Can i buy 2 of these, and still access both feeds from my phone? for both cameras?

Asked 1 month ago by Steve.

• A:Answer Hi Steve. Thank you for your question today! Yes, you will need to download the Ring app on your smartphone to view the camera feed. The Ring app provides a guided setup process, making installation straightforward for most users. As for buying two cameras, both camera feeds are accessible from a single Ring account via the Ring app on your phone. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 1 month ago by Ring

  
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Q: QuestionCan I use this camera in Europe with electric 220 volt

Asked 1 month ago by LGrefrigerator.

This question was asked about the related product: Ring - Outdoor Cam Plus, Plug-In, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Hi LGrefrigerator. We appreciate the time you have taken to ask this question. Yes, however the US version is not compatible with outlets in Europe. The Europe version would need to be purchased to be compatible with European outlets and support 220V input voltage. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 1 month ago by Ring

  
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Q: QuestionHow to disconnect bottom base from battery cover to mount camera on the back

Asked 1 month ago by Pam.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Turn the bottom to line up the open arrowto disconnect

  Answered 1 month ago by RonT

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Q: QuestionCan I use this with existing adt account

Asked 1 month ago by Anonymous.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Ring is designed to work through the ring App only unless Adt has some agreement with them . I would ask ADT

  Answered 1 month ago by hrplVerified Purchase

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Q: QuestionCan I use a solar panel to power this camera?

Asked 2 months ago by Aldo.

This question was asked about the related product: Ring - Outdoor Cam Plus, Plug-In, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Hi Aldo. Thank you for your question today! Yes, you can use a solar panel to power the Ring Outdoor Cam Plus, Plug-In. The camera is compatible with USB-C solar panels sold separately. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 2 months ago by Ring

  
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Q: QuestionCan I put the USB on to my computer and watch the video on the computer?

Asked 2 months ago by Kirshey.

• A:Answer Hi Kirshey. We appreciate the time you have taken to ask this question. The Live View feature can be accessed from the Ring app and the ring site. You can watch live video from your Ring doorbell or camera for up to 10 minutes at a time. Ring products provide their standard features such as instant alerts, live view, and two-way talk without any subscription. Ring Protect Plans offer downloading and sharing video capabilities and additional features for those who want them. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 2 months ago by Ring

  
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Q: Questioncan this camera rotate

Asked 2 months ago by abkingjjidonoytywh.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Yes left to right and up and down

  Answered 1 month ago by hrplVerified Purchase

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Q: QuestionAre additional base mounting plates available so that I can easily relocate the camera as needed?

Asked 2 months ago by Paul.

This question was asked about the related product: Ring - Outdoor Cam Plus, Plug-In, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Hi Paul. Thank you for reaching out to us with your question. The included mount is adjustable for wall or ceiling installation. The Ring Outdoor Cam Plus can also be placed on a level surface such as a table or shelf. If any additional information is needed regarding your Ring Outdoor Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 2 months ago by Ring

  
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Q: QuestionHow does storage work for this? is there free storage? either a card or free cloud?

Asked 3 months ago by Ferf.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Hi Ferf. Thank you for your question! No, the Ring Outdoor Cam Plus, Battery does not include free video storage for recordings. Ring devices are designed to work with a Ring Home Plan subscription to enable video downloading and sharing, along with additional features. However, a subscription is not required for standard features such as real-time notifications, Live View, and Two-Way Talk. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 3 months ago by Ring

  
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Q: QuestionIs the adjustable motion zone larger with the plug-in powered model than what’s on the battery powered model?

Asked 3 months ago by Roy.

This question was asked about the related product: Ring - Outdoor Cam Plus, Plug-In, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Hi Roy. Thank you for reaching out to us with your question. Yes, however; the motion detection range on all Ring devices is up to around 30 feet with the motion sensitivity slider at the maximum level. Larger objects in the distance, such as vehicles, might still cause a motion alert. If you turn motion sensitivity down, this range will be lower. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 3 months ago by Ring

  
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Q: QuestionHow do you know when battery is charged, there is one green light and one amber light when plugged into my computer. Do both lights turn green?

Asked 3 months ago by New.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Hi New. We appreciate the time you have taken to ask this question. While charging, your battery displays two colored lights, a solid green and an amber light. Charge the battery until only the green light remains lit. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 3 months ago by Ring

  
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Q: QuestionDo I have to have some kind of subscription that I have to pay for to use this camera and also can I add onto the camera by buying another one at some future date?

Asked 3 months ago by RO.

This question was asked about the related product: Ring - Outdoor Cam Plus, Plug-In, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Short answer: No — but it depends what you want it to do. You can use your Ring camera or doorbell for free — you’ll still get: Live video (you can open your app and see what’s happening right now). Alerts and two-way talk when motion is detected or someone rings the doorbell. TechRadar Where the subscription comes in is recording and storing video: Without a subscription, Ring won’t keep clips or history — so you can’t play back videos later. TechRadar With a Ring Protect plan, your camera will record video clips to the cloud so you can review them anytime, share them, and save them. Ring offers different subscription

  Answered 3 months ago by CarlsVerified Purchase

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Q: QuestionCan this camera be connected to a solar panel?

Asked 3 months ago by GG.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Hi GG. We appreciate the time you have taken to ask this question. Yes, the Ring Outdoor Cam Plus can connect to a Ring Solar Panel. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 3 months ago by Ring

  
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Q: QuestionHow are these batteries recharged, or what type of batteries are they?

Asked 3 months ago by AJ.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Hi AJ. Thank you for reaching out to us with your question. The Ring Outdoor Cam Plus comes with one Ring Rechargeable Battery Pack. The micro USB charging cable should be used to charge to removable rechargeable battery pack that is included with your device. Follow these steps to charge the battery pack for your device: Open the battery compartment: Remove the security screw first. Twist the battery cover counter-clockwise to unlock it, then remove it from your Ring Outdoor Cam Plus. Remove the battery: Press the metal release tab to unlock the battery and slide it out. Charge the battery: Connect the charging cable to the battery's charging port. While charging, your battery displays two colored lights, a solid green and an amber light. Charge the battery until only the green light remains lit. Reinsert the battery: Slide the fully-charged battery back into the Ring Outdoor Cam Plus until it clicks in place. Close the battery compartment: Twist the battery cover clockwise to lock it. Make sure to replace the security screw. Wait for the device to power back on: It can take up to 60 seconds. If any additional information is needed regarding your Ring Outdoor Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 3 months ago by Ring

  
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Q: QuestionDoes this camera pan with motion activation

Asked 3 months ago by Anonymous.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Hello. Thank you for taking the time to ask this question. No, the Ring Outdoor Cam Plus does not track or follow motion. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 3 months ago by Ring

  
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