Questions & Answers

Q: QuestionCan I mounted the camera on the soffit?

Asked 6 months ago by frank.

• A:Answer Hi frank. Thank you for reaching out to us with your question. Yes, the Ring Outdoor Cam Plus can be mounted to a soffit, wall, eave, or overhang. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Matthew from Ring.

  Answered 6 months ago by Ring

  
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Q: QuestionDoes this camera have lights?

Asked 7 months ago by Catfish.

This question was asked about the related product: Outdoor Cam Plus, Battery with 2K Video and Ring Vision, Low-Light Sight, and Mount-Anywhere Versatility - Black

• A:Answer Yes - for night vision / video purposes. It does NOT have a built in light for like lighting up an area as a security light, if that is what you are asking…

  Answered 7 months ago by JimR

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Q: QuestionHow long is the power cord?

Asked 7 months ago by Chuck.

• A:Answer Hi Chuck. Thank you for taking the time to ask this question. The USB-C cable length is 8.2 feet for indoors and the outdoor AC power cable length is 11.5 feet. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 7 months ago by Ring

  
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Q: QuestionDoes this camera have a battery backup feature?

Asked 7 months ago by LR01.

• A:Answer Hi LR01. Thank you for taking the time to ask this question. Yes, the Ring Outdoor Cam Plus has the Dual Power Mode feature. Automated Dual Power Mode is turned on by default when a device is wired and has a battery (sold separately) inserted as a power backup. If your device loses hardwired power, or the hardwired power connection is weak or unstable, your Ring device will start reducing energy consumption by automatically switching from Wired Mode to low-power Battery Mode. If there is no battery inserted into your plug-in device and it is experiencing weak or unstable power, it will automatically switch to Low Power Mode and default to using the battery settings as if it were inserted. This ensures that you will continue to have access to all your device’s features. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 7 months ago by Ring

  
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Q: QuestionWhere can i get the charger so i can have my camera plugged in all times

Asked 8 months ago by Anonymous.

This question was asked about the related product: Outdoor Cam Plus, Battery with 2K Video and Ring Vision, Low-Light Sight, and Mount-Anywhere Versatility - Black

• A:Answer Yes you can get solar or plugin to back of cam

  Answered 8 months ago by RobertS

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Q: Questioncan I connect this to my smart phone?

Asked 8 months ago by Katzsnag.

This question was asked about the related product: Outdoor Cam Plus, Battery with 2K Video and Ring Vision, Low-Light Sight, and Mount-Anywhere Versatility - Black

• A:Answer Hi Katzsnag. Thank you for reaching out to us with your question. Yes, you can view and manage your Ring devices within the Ring app. The Ring app requires iOS 17 (or higher), or Android 9 (or higher). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 8 months ago by Ring

  
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Q: QuestionWhat type of usb plug does this accept? Can i use the usb-c solar panel to keep it charged?

Asked 9 months ago by Mrbullred.

This question was asked about the related product: Outdoor Cam Plus, Battery with 2K Video and Ring Vision, Low-Light Sight, and Mount-Anywhere Versatility - Black

• A:Answer Hello Mrbullred. Thank you for taking the time to reach out. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. Rest assured, we're here to help! To answer your question, yes. The Ring Outdoor Cam Plus requires utilizes a USB-C port on the back of the device for power or solar options. If any additional information is needed regarding your Ring Floodlight Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Thank you for being the best part of Ring! Have a wonderful day! Sincerely, Jess from Ring.

  Answered 9 months ago by Ring

  
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Q: QuestionIs this waterproof

Asked 9 months ago by Anagurl.

This question was asked about the related product: Outdoor Cam Plus, Battery with 2K Video and Ring Vision, Low-Light Sight, and Mount-Anywhere Versatility - Black

• A:Answer Hi Anagurl. Thank you for reaching out to us with your question. No, the Ring Outdoor Cam Plus is not waterproof. The Ring Outdoor Cam Plus and adapter (if included) can withstand outdoor use and contact with water under certain conditions. However, your device is not intended for under water use and may experience temporary effects from exposure to water. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 9 months ago by Ring

  
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Q: QuestionWhen placed on vinyl surface how well does the sticky part hold. As in the weather heat cold rain ect

Asked 5 months ago by Trouble.

This question was asked about the related product: Outdoor Cam Plus, Battery with 2K Video and Ring Vision, Low-Light Sight, and Mount-Anywhere Versatility - Black

• A:Answer Hi Trouble. Thank you for taking the time to ask this question. Please follow these instructions for installing the Ring Outdoor Cam Plus: 1. Slide the mounting plate in the direction opposite to the UP arrow to remove. 2. Use the mounting plate as a guide to mark screw holes on the wall. 3. Install the mounting plate with the UP arrow pointing up. 4. Unclasp the camera mount. 5. Unscrew to detach the camera mount from the battery cover. 6. Remove the rubber cap on the back of your camera and use it to plug the bottom. 7. Attach the camera mount to the back of your camera with its screw. 8. Clasp the camera mount and attach your camera to the mounting plate by sliding until you feel a click. 9. Unclasp the camera mount and tighten the security screw. 10. Tighten the security screw on the battery cover. (Optional) Adjust your camera’s position, then remove the rubber cap at the base of the camera mount and tighten the screw to secure in place. Replace the rubber cap. 11. Adjust your camera’s angle, then tighten the screw on the camera mount arm to secure in place. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 5 months ago by Ring

  
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